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Glasgow City Council

Council Tax Reminder


Council Tax Reminder

 

A lot has changed over the last few months.

If that includes your household income, we understand you might now feel you are struggling with bills, including Council Tax.

Help is available. You could be eligible for a reduction in your charges - or you might just need a bit of time to get back on top of your payments.

So, if you receive a reminder over the coming weeks, please read the information below and don't avoid getting in touch. 

 

Why have I received a reminder for overdue Council Tax?

The Council would normally issue a reminder letter within 7 days if payment has not been received in line with your most recently issued bill.  Due to the coronavirus (COVID-19) pandemic, new recovery action was temporarily suspended.  We asked those citizens with the ability to pay Council Tax to continue to do so in order to support important services however those that had experienced a change in their financial circumstances were able to request a deferral of payments, paying instead from June 2020 to March 2021.   If you have not agreed alternate arrangements with us to pay your Council Tax and/or have not made a payment you may now receive a reminder in respect of overdue instalments. 

 

How do I pay?

To make a payment you will need to know your reference number. It will be a number that starts with an 8, this can be found on your reminder, bill or letter from us about council tax.  You can also find details about payment instalments on your bill, or alternatively log in to our Self Service Portal for more information.

You can make a one off payment here.

You can choose to make Direct Debit payments on either the 1st, 8th, 15th, 22nd or 28th of each month, or every two or every four weeks.

To make monthly Direct Debit payments over the remainder of the financial year to March 2021, you will need to select an option from the "Select your preferred payment date"  dropdown in Step 2 that says 12 instalments in brackets.

You can make a payment through BACS by quoting our bank details:
Bank Sort Code: 83-44-00 
Bank Account Number: 00223187
Please ensure that you also quote your Council Tax reference number.

To pay by debit or credit card, using our automated payment line (available 24 hours, 7 days a week including public holidays) phone us on 0141 287 0300.

If you cannot pay the overdue amount requested on your reminder notice please see further information below.

 

I am experiencing financial difficulty

If you are experiencing financial difficulties and would like information on managing debt, please contact the Glasgow Advice and Information Network (GAIN)

 

My circumstances have changed

If you are currently on a low income, you may be entitled to Council Tax reduction and can find out more information and apply for this online. Certain discounts and exemptions may be available for a limited time if the property or occupiers meet certain categories.  If you wish to notify us of a change of address please visit our self-service page.  Please note that payment must not be withheld pending the outcome of an application or change.

 

I would like to make a payment arrangement

You can choose to reprofile your bill by setting up a Direct Debit over the remainder of the financial year to March 2021. To do this please click here and select an option from the "Select your preferred payment date"  dropdown in Step 2 that says 12 instalments in brackets.

Alternatively, for non Direct Debit payers payment arrangements may be agreed where the balance can be cleared by 31 March 2021.  Please contact us via our online enquiry form and select "I have received a reminder notice" from the dropdown.  We are currently unable to offer face to face appointments or inbound telephony but a member of the team will be in touch with you to discuss your account when your enquiry is received.

 

What happens next?

If you are not able to bring your instalments up to date within the requested time or make a payment arrangement the Council will obtain a Summary Warrant that includes a 10% penalty for non-payment and your account will be passed to our Debt Management Partners for collection.  Our Debt Management Partners will discuss repayment of your arrears in line with your financial circumstances. In the meantime, please continue to pay what you can afford to reduce your outstanding balance. To find out more information, please see our Council Tax recovery page. 

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