Due to the current situation regarding Coronavirus there are some changes to how you access some Homelessness services:
During office hours, you should contact your nearest Community Homeless Service
Out of Hours Homelessness Services - if you are homeless and need a service after 4:45pm Monday to Thursday or 3:55 on a Friday and weekends
Please Call: 0800 838 502
Asylum and Refugee Team (No Change)
44 South Portland Street Glasgow
Phone: 0141 222 7352
If you need an asylum service then please use the address/phone number above.
For further advice and guidance please read our dedicated services update page.
We thank you for your patience during this time.
The law states that you are homeless if you:
You are threatened with homelessness if you are likely to become homeless within two months.
We have a legal duty to help people who are homeless or are threatened with homelessness.
If you are homeless, or think you might become homeless, contact:
The out of hours service was previously based at the Hamish Allan Centre, however this closed on 4 September 2018. All the services based there were re-located. If you are homeless and need a service outwith office hours then:
between the hours of 4.45pm and 11pm
After 11pm and at weekends, then everyone should phone: 0800 838 502
As a minimum, the council will arrange for you to receive:
We will carry out an assessment to check if you:
Please be aware that the Homelessness Resource Directory is no longer available.
Housing First is a simple but radically different approach to tackling homelessness and it significantly challenges established practice. It allows people to be rapidly rehoused in independent tenancies in the community, with no requirement to go through the traditional housing programme. A bespoke, outreach support package is available to help those in the programme and includes:
This support helps ensure the person is in a better position to:
The person is not required to be abstinent - instead, the Housing First programme focuses on a harm reduction approach.
Although the Housing First programme is delivered by a few agencies, it has a single referral process [60kb].
GCHSCP are working in partnership with the Housing First Consortium Glasgow (a joint partnership between Turning Point Scotland, Simon Community Scotland, Salvation Army and Loretto Care) to deliver Housing First.
The Housing First Service is for:
To apply for Housing First, you can:
We have a legal duty to protect your property if you are awaiting a homelessness assessment or have been assessed as homeless or threatened with homelessness. This duty includes the storage of belongings that you are temporarily unable to look after. For example, this may be because there is insufficient space within your temporary accommodation to store your furniture.
Housing Benefit may cover some of the costs of temporary accommodation. The amount of Housing Benefit you receive will depend on your personal circumstances, savings and income. We will make every effort to ensure the accommodation found for you is affordable.
Costs which are not covered by Housing Benefit include charges for:
If you are homeless or staying in temporary accommodation you can use the specialist Homelessness Health Services based at Hunter Street. These services will give support during your homelessness crisis and then help you move on to use community-based services when it is appropriate.
Our Homelessness Health & Resource Services run from a purpose built unit. With clinic and treatment rooms, it is a base for the Homeless GP Practice and many of the staff who support health services for homeless people.
Homelessness Health & Resource Services
55 Hunter Street
Glasgow G4 0UP
Phone 0141 553 2803