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Our Performance
Annual Performance Report
The Annual Performance Report is a strategic planning and management tool that provides information about the Building Standards & Public Safety service, communicates our vision and strategy, and sets out our performance against strategic goals and targets.
We provide quarterly statistics to the Scottish Government which includes reports on the speed of decision making on Building Standards applications. The Annual Performance Report includes quarterly performance and service improvement updates.
The Building Standards & Public Safety Customer Charter is available under "Related documents".
Please also take time to complete the National Customer Survey should you have obtained a Building Warrant from us.
Annual Performance Report 2022-23
Annual Performance Report 2022-23 (with 2023-24: Q1 and Q2 Update) [1Mb]- Annual Performance Report 2022-23 Including 23-24 Q3 Update [1Mb]
Annual Performance Report 2021-22
- Annual Performance Report 2021-22 [548kb]
- Annual Performance Report 2021-22 (incl. 2022-23 Q1 update) [568kb]
- Annual Performance Report 2021-22 (incl. 2022-23 Q2 update) [569kb]
- Annual Performance Report 2021-22 (incl. 2022-23 Q3 update) [604kb]
Annual Performance Report 2020-21
- Annual Performance Report 2020-21 [548kb]
- Annual Performance Report 2020-21 (incl. 2021-22 Q1 update) [548kb]
- Annual Performance Report 2020-21 (incl. 2021-22 Q2 update) [551kb]
- Annual Performance Report 2020-21 (incl. 2021-22 Q3 update) [549kb]
Annual Performance Report 2019-20
- Annual Performance Report 2019-20 [731kb]
- Annual Performance Report 2019-20 (incl. 2020-21 Q1 Update) [918kb]
- Annual Performance Report 2019-20 (incl. 2020-21 Q2 Update) [641kb]
- Annual Performance Report 2019-20 (incl. 2020-21 Q3 update) [619kb]
Annual Performance Report 2018-19
Annual Performance Report 2017-18
- Annual Performance Report 2017-18: Q1 Update
- Annual Performance Report 2017-18: Q2 Update
- Annual Performance Report 2017-18: Q3 Update
Annual Performance Report 2016-17
National Customer Survey
The National Customer Satisfaction Survey is commissioned by the Scottish Government in partnership with the Improvement Service on behalf of local authorities. The survey is issued to all users of Glasgow City Council's Building Standards services in order to collect views on the service you have received from us.
The survey should only take a few moments of your time and all your responses play a part in helping Glasgow City Council's Building Standards Service improve our offer to you as our customer.
Please note that the survey seeks feedback on your experiences only in relation to the Building Standards service you received, and not in relation to other services such as Planning/Development Management.
The survey is designed to be anonymous and does not ask you to provide any personal information. All information you include will be used by Glasgow City Council for the purpose of improving the building standards services and processed according to the council privacy policy.
If there are any aspects of this survey or any issues you would like to discuss further, please contact us directly using the contact details on this page.
Please start the survey by clicking here
