Community Payback Customer Satisfaction

Community Payback Services recently completed work requested by you or your organisation. Can you please take a few moments of your time to complete this survey with your responses and any comments you wish to add. This will assist us to address future delivery of the service. We value your opinion and the information you provide.

Fair Processing Notice
To find out how we will process and use your personal information in connection with this request please see our Privacy Statements
Fair Processing Notice
To find out how we will process and use personal information in connection with this request please see our Privacy Statements.
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1. There are 3 services that provide unpaid work in Glasgow, please indicate which service provided the work that was carried Out:*
2. Section 1 - Nomination Form (where used)
3. Nomination Form - The nomination form provided good information on the service
4. Nomination Form - The nomination form provided good information on the service
  
  Strongly Disagree
  
  Disagree
  
  Neither Agree or Disagree
  
  Agree
  
  Strongly Agree
6. Section 2 - Referral
7. Referral - how did you refer to this project? (E.g. self-referral, through another service etc)
8. Referral - the referral process was simple
9. Referral - the referral process was simple
  
  Strongly Disagree
  
  Disagree
  
  Neither Agree or Disagree
  
  Agree
  
  Strongly Agree
10. I think that Community Payback benefits the community
11. I think that Community Payback benefits the community
  
  Strongly Disagree
  
  Disagree
  
  Neither Agree or Disagree
  
  Agree
  
  Strongly Agree
12. My perception of community sentences has changed since being in contact with this service
13. My perception of community sentences has changed since being in contact with this service?
  
  Strongly Disagree
  
  Disagree
  
  Neither Agree or Disagree
  
  Agree
  
  Strongly Agree
15. Section 3 - Customer Satisfaction
16. What work did you have carried out by the placement workers?
17. How would you rate the quality of the work undertaken by the placement workers
18. How would you rate the quality of the work undertaken by the placement workers
  
  Very Poor
  
  Poor
  
  Satisfactory
  
  Good
  
  Very Good
19. I would be likely to use this service again
20. I would be likely to use this service again
  
  Strongly Disagree
  
  Disagree
  
  Neither Agree or Disagree
  
  Agree
  
  Strongly Agree
21. I would recommend this service to others
22. I would recommend this service to others
  
  Strongly Disagree
  
  Disagree
  
  Neither Agree or Disagree
  
  Agree
  
  Strongly Agree
24. Section 4 - Staff
25. How would you rate the attitude of the placement workers?
26. How would you rate the attitude of the placement workers?
  
  Very Poor
  
  Poor
  
  Satisfactory
  
  Good
  
  Very Good
27. How would you rate the performance of the supervisors?
28. How would you rate the performance of the supervisors?
  
  Very Poor
  
  Poor
  
  Satisfactory
  
  Good
  
  Very Good
30. Section 5 - Forms
31. I was able to complete the form with ease
32. I was able to complete the form with ease
  
  Strongly Disagree
  
  Disagree
  
  Neither Agree or Disagree
  
  Agree
  
  Strongly Agree
34. Additional Comments / Suggestions
35. Please provide any additional comments which you think could improve the service

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