Issues related to coronavirus (COVID-19) affecting the delivery of council services will be posted here. Please check below for the latest updates.
Please familiarise yourself with and continue to follow NHS Scotland and Scottish Government advice.
The Scottish Government has also published this document - Coronavirus (COVID-19) Scotland's route map through and out of the crisis.
With the arrival of winter and an increase in the number of cases of coronavirus (COVID-19), it is more important than ever that we all take steps to reduce the spread of infection in the community to save lives and protect the NHS.
Test and Protect, Scotland's approach to implementing the 'test, trace, isolate, support strategy', is a public health measure designed to break chains of transmission of COVID-19 in the community.
As part of this you will be asked to self-isolate at home for 10 days if you have symptoms of COVID-19 or you have tested positive for it. If you live with someone who has symptoms or has tested positive, or if you have been in close contact with someone who has tested positive, you will be asked to self-isolate at home for 14 days.
The symptoms of COVID-19 are new:
Anyone with the symptoms of COVID-19 should go online to www.nhsinform.scot to book a test. If you cannot get online please call 0800 028 2816. You should self-isolate at home straight away along with other members of your household.
We have put together a list of Frequently Asked Questions that may help to answer your questions.
The Scottish Government has announced that Shielding will be paused from 1st August. This is because the levels of infection in Scotland are low enough to do this.
Advice for those residents that have been shielding is to follow the guidance set out for the rest of Scotland from 1st August. You should continue to follow physical distancing and hygiene measures.
If you need help you can call us on is 0141 276 1185 (operational 09:00 - 17:00 hours Monday to Friday). If you do not receive an answer then you can leave a message and someone will call you back.
If you are able to send us an email then you can email us at Shielding Response.
It would be helpful if you had your letter to hand when you called us and you were able to give us the ten digit CHI number which is printed at the top of the letter. It is not vital that you do this so if you need help please call even if you don't have the letter to hand.
If you have received a food parcel and you need help to lift it into your house please call us.
We are working closely with Glasgow City Health and Social Care Partnership, NHS Greater Glasgow and Clyde and Health Protection Scotland to monitor and respond to the national situation. Colleagues from across our service areas have been meeting regularly over the past few weeks to identify and discuss the issues. We are working hard to put plans in place manage the situation as it develops, following official advice and guidance.
Different services and government agencies are responsible for leading different parts of our response
While the Government and NHS have preparations in place to deal with this virus, we can all help.
If you have recently returned from an affected area or are suffering symptoms then please follow the Government advice on the links below or call 111.
Residents can make a request on the MyGlasgow app or by using our online form at www.glasgow.gov.uk/bulkywaste
After a request is made, householders will receive an email advising when to present their bulk waste ahead of collection. Just leaving items on the street or in a back lane will be regarded as fly-tipping and the people responsible will be open to enforcement action.
An appointment system will be in place and while resources are limited due to the on-going impact of the pandemic, it is still our intention to arrange an uplift within 28 days of a request.
During the pandemic, many housing associations have removed items on behalf of their tenants and tenants are advised to check with their landlord for up-to-date information on local arrangements for them.
Residents can continue to visit our Household Waste Recycling Centres, and if items are in good condition, residents can also use Zero Waste Scotland's National Re-use Tool and donate these items to charity.
We know this has been an exceptionally tough time for everyone and we are very grateful for the support we have received from housing associations and also from the vast majority of householders, who have stored items safely or made use of our waste centres.
Further information is available at www.glasgow.gov.uk/bulkywaste
The food waste collection service for flats and tenements remains suspended in the South and North East of the city for the time being and residents there should continue to use their general waste bin for food waste.
Further details can be found via the following link: https://www.glasgow.gov.uk/article/16560/Food-Waste-Recycling
We are pleased to advise that the collection of purple glass recycling bins from front and back door properties will restart from Monday, July 20, 2020.
Please ensure you check the online collection calendar here for your new scheduled collection dates following the restart of the service. Waste placed at the side of bins will not be collected.
Please note that from Monday, July 20, 2020 we will now be collecting your purple bin every eight weeks - your collection day is therefore likely to change. Prior to the COVID-19 lockdown, we found that demand for the service was low with less than a third of purple bins being presented for collection every four weeks. This change better reflects the demand for the service.
By moving to an eight-week collection cycle for purple bins we can recycle glass from homes with front and back doors much more efficiently.
Residents can also continue to use the network of public collection points for glass bottles and jars. Details on the network of points are available on the council website. In addition, from Saturday 18 July, residents can also use their local household waste recycling centre to recycling any glass bottles or jars.
Please continue to support our refuse collection crews by giving consideration to the regular cleaning of bin handles and lids and washing your hands before and after touching bins.
Whilst adhering to the Government advice on physical distancing, please help us by sharing this information with family, friends and neighbours who may not have access online to this information or by sharing on local social media pages.
The collection of brown recycling bins from front and back door properties (for food and garden waste) resumed on Monday 11 May 2020.
Please continue to check your online collection calendar for your next scheduled collection date.
Collections will continue to take place fortnightly. Waste placed at the side of bins will not be collected. Alternatively, home composting is an environmentally friendly way of dealing with your garden waste - see the Royal Horticultural Society's composting guide for further details.
Please give consideration to the regular cleaning of bin handles and lids.
Please wash your hands before and after touching bins.
If you see refuse collection crews in the street, please keep a safe distance from them, of at least 2 metres. This is to protect them and you.
Our refuse collection crews are delivering essential services under challenging circumstances - please don't be afraid to show your appreciation of their efforts by thanking them, from a safe 2 metre distance.
Please be mindful where you park your car on collection days, so that refuse collection vehicles can gain access. With more people at home, residential roads are busier with parked cars making it harder for collection vehicles to get through, this is a particular issue in areas with narrow streets and lanes.
Please act responsibly and avoid presenting additional waste.
Any individuals within households with a confirmed or suspected COVID-19 case should follow this advice to dispose of their household waste to ensure the virus is not spread via personal waste.
Our centres at Dawsholm, Shieldhall, Polmadie and Easter Queenslie continue to be very busy as the lockdown restrictions are eased and we are urging residents to consider whether visiting is urgent or essential.
Anyone in self isolation or with Covid-19 symptoms must not visit our HWRCs under any circumstances.
Our Household Waste Recycling Centres are open 7 days a week, 8-4pm (last entry 3.45pm)
Our centres now provide a full waste disposal service, accepting the following waste types:
Please note that our staff will not be able to provide physical assistance to householders to unload material.
Due to the current situation, in order to reduce queuing times and to protect you and our staff there are rules in place that you must follow when visiting one of our centres:
Please see our frequently asked questions for more information.
The following services continue to be suspended until further notice:-
From Monday, 10 August, a new food waste collection system will be trialled in the North West and City Centre areas of the city only. Please visit the food waste recycling page for more information: https://www.glasgow.gov.uk/article/16560/Food-Waste-Recycling
If you are a new customer and would like to find out more about trade waste sacks or the bin collection services we offer, then please email firstname.lastname@example.org or call 0141 287 4221 for assistance.
City Property Glasgow - Our offices are now closed, but you can still contact us.
Following Monday night's announcement by the Prime Minister, we have now closed our main office on George Street and Tenant Liaison Office at 46 Albion Street until further notice.
At City Property Glasgow we are committed to doing everything we can to operate business as usual for as long as possible to provide essential services and functions during this challenging time.
Our priorities are the health and wellbeing of our staff, tenants and other stakeholders, whilst also ensuring that we are able to continue to operate during this unprecedented time. To do this, we have put measures in place to enable our staff to work remotely and our enquiry telephone lines are still being answered - numbers can be found below.
Enquiry Phone Lines
Further information can also be found in the COVID-19 Scottish Business Support document (dated Friday 20 March 2020), which details a number of support options available for Scottish Businesses here.
We will try to provide the best service possible throughout this difficult time and will continue to update you as the situation develops following official advice.
We are delighted to be able to tell you that some of our markets have reopened.
The Blochairn Car Boot Sale will remain closed for the moment as we further investigate and implement the suitable measures to allow for a safe operation.
For more information visit City Property Markets website.
Please note the following information is not necessarily endorsed by Glasgow City Council. Please follow all Government and relevant guidelines when accessing services.
o Physical Exercise
o Mental Health
o Police Advice & Guidance
o Gypsy Travellers
A community care grant aims to help people who may have to go into care unless they get some support to stay at home. Or if they are leaving any form of care and need help to set-up their own home.
Applications for community care grants will be processed within 15 working days. Awards may be given for goods and services.
Due to the ongoing coronavirus pandemic we cannot reach as many applications within the 15 day timescale, this means that we may take longer to make our decisions. However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.
Officers are authorised in terms of The Health Protection (Coronavirus) (Restrictions and Requirements) (Scotland) Regulations 2020 and will investigate non-compliance with the regulations in commercial premises. To minimise the potential for non-compliance and risk to public health we are also proactively providing advice to businesses.
Businesses currently trading, or preparing to re-open, require to have controls in place to ensure compliance with the coronavirus regulations and wider Health and Safety requirements in relation to COVID-19. It is recommended all businesses are familiar with the Health Protection Scotland guidance for non-healthcare settings as well as the relevant sector specific guidance from the Scottish Government. To assist businesses in preparing and documenting their COVID-19 controls we have produced the following guidance and templates:
Food business should also refer to additional detailed guidance which has been produced by Food Standards Scotland. This includes a risk assessment tool and checklist for businesses as well as guidance to ensure compliance with food law for those businesses which want, or need, to adapt their processes. For those food businesses which are opening after an extended period of closure we have prepared guidance [232kb] on some additional issues which will require to be considered.
A MaritimeDeclaration of Health is currently required for
This should be submitted to LESFoodSafety@glasgow.gov.uk prior to arrival to allow an officer to review the information.
We are currently unable to carry out ship sanitation inspections, however, one month extensions to existing ship sanitation certificates can be provided on request.
As we progress through the route map set out by the Scottish Government we will continue to review our policy accordingly.
LESfoodsafety@glasgow.gov.uk if your complaint relates to a food premises, including food retailers, bars, restaurants etc.
LEShealthandsafety@glasgow.gov.uk if your complaint relates to Covid-19 controls in non-food premises e.g. hairdressers, tanning salons, tattooists, hotels, department stores and other retailers
email@example.com if you believe a premises is trading when the above regulations require them to remain closed.
Guidance for Customers
The Scottish Government have produced guidance for retail, tourism and hospitality customers which can be found here.
Guidance for Businesses
The Glasgow City Council City Services Group webpage has been designed as a central reference point for businesses and includes links to guidance on Covid-19 related issues including queueing, outdoor areas, licensing, food safety, health and safety and other regulatory matters. This includes risk assessment tools and templates which may be of assistance and will continue to be reviewed and developed as further guidance becomes available.
As authorised officers in terms of the above regulations, we may contact you to discuss your Covid-19 controls. Where possible we will do so remotely, however, visits will be carried out where considered appropriate.
It is anticipated that any non-compliance can be effectively addressed through engagement and cooperation with business. However, formal enforcement action will be taken where appropriate to the risk to public health or where a business refuses to comply.
Glasgow Life facilities - further information can be found on the Glasgow Life website.
Due to the current outbreak of Coronavirus (COVID-19) some of our services have been affected. For further advice and guidance please read our Information for Service Users.
As of 7 May 2020, the Scottish Government's plans to implement Low Emission Zones across Glasgow, Edinburgh, Aberdeen and Dundee have been paused temporarily in response to the COVID-19 outbreak. You can read more about this here. Glasgow's LEZ which was introduced in our city centre on 31 December 2018 and presently applies to local service buses only, remains in place and in force. Development of future phasing for Glasgow's LEZ to include all other vehicle types, has however been paused temporarily. Further updates will follow as soon as possible.
If you are in a park or open space you must continue to follow the 2-metre (6ft) physical distancing rule at all times. Public gatherings are still restricted. We continue to urge residents to follow Government guidance and meet safely. From Monday 14 September, the number of people who can gather outdoors is a maximum of 6 people from two households.
Officers from across the Council are continuing to work with partner agencies including Police Scotland to ensure that our parks and greenspaces remain safe and welcoming places and free of anti-social behaviour. The safety of all our park users is paramount, if you observe any anti social behaviour please report this by calling 101 or 999 in an emergency.
In addition, no new applications for the service will be processed at this time.
If any existing service user is able to cut their grass, or has someone who can assist, doing so as regularly as possible will help to shred any clippings and minimise the amount of waste produced. Otherwise, the advice is to please compost clippings wherever possible or if you are unable to compost from home, please store your garden waste in a corner of your garden until the service resumes.
We apologise for any inconvenience this may cause and are grateful to the patience of householders during this challenging time. Future updates on this service will be posted on this page.
Due to the current outbreak of the coronavirus (COVID-19) some of our services have been affected. For further advice and guidance please read our Information for Service Users.
Human Trafficking or exploitation
Police Scotland National are asking for your help in keeping our communities safer by reporting any human trafficking or exploitation of children, women and men. For further information please click here.
Full information on these services can be found here: www.glasgow.gov.uk/registrars.
The service was suspended in March this year in response to the COVID-19 lockdown as a way to support key workers during the on-going public health emergency.
The reintroduction of parking controls will help to manage the increasing demand for parking spaces in the city centre, town centres and neighbourhoods across Glasgow, while promoting road safety for all road users.
Enforcement action is already underway in relation to dangerous or obstructive parking and also against those occupying bays disabled drivers and loading.
As part of the return of parking controls, any permit holder with a permit due to expire between 24 March, 2020 and 23 March, 2021 will be granted a three month extension to their permit to cover the suspension of the parking service during the emergency period.
Anyone wishing to apply for a new permit at this time can email their application to firstname.lastname@example.org
Please visit our new page Recovery, Resilience and Reconnection 2020 for updated information for schools and learning.
Our Trading Standards team are checking that shops in Glasgow required by COVID-19 rules to close, are closed. If you think a shop is open that should not be, email the team email@example.com
Violence Against Women Services continue to operate during COVID-19.
Please see below for details on service provision:
Glasgow Helps Community Hub - If you need help or to volunteer your services phone - 0141 345 0543.
A new Glasgow hub has been created to help people struggling amid the Coronavirus crisis - linking them to organisations and volunteers who are keen to help. A new helpline has been set up to act as a single point of contact for anyone seeking or offering help. People who volunteer may be asked to help with tasks such as shopping or food delivery or simply having a daily phone call with someone who needs to self-isolate. Thousands of people have already volunteered via various different appeals and the plan is to co-ordinate this effort via the hub and Volunteer Glasgow.
Groups and organisations new to Volunteer Glasgow should register at:
Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries please get in touch on firstname.lastname@example.org or phone 0141 345 0543.