What are we doing?
Issues related to covid-19 affecting the delivery of council services will be posted here. Please check below for the latest updates.
We are working closely with Glasgow City Health and Social Care Partnership, NHS Greater Glasgow and Clyde and Health Protection Scotland to monitor and respond to the national situation. Colleagues from across our service areas have been meeting regularly over the past few weeks to identify and discuss the issues. We are working hard to put plans in place manage the situation as it develops, following official advice and guidance.
Different services and government agencies are responsible for leading different parts of our response
- Scottish Government Department for Health and Social Care - the Chief Medical Officer confirms each incident
- Health Protection Scotland co-ordinates the response, information and advice on the Coronavirus (COVID-19)
- NHS - local and national NHS services are working to test individuals, and provide advice
- The council works in partnership with these agencies to help residents stay informed, safe and well
While the Government and NHS have preparations in place to deal with this virus, we can all help.
Please familiarise yourself with and continue to follow NHS Scotland and Scottish Government advice.
If you have recently returned from an affected area or are suffering symptoms then please follow the Government advice on the links below or call 111.
- Crematorium and gravesides Please note that only immediate family will be permitted to attend crematorium and gravesides with the limit currently being set at 20. All are advised to follow social distancing guidelines.
This will be monitored by GCC staff and revised if required.
- Book of Remembrance - the Book of Remembrance facility at Linn and Daldowie Crematoriums are now unfortunately closed.
Bins and Recycling
- Please note that the following services will continue as normal
- General waste bin collection.
- Blue recycling bin collection.
- For Homes or Families with a Confirmed or Suspected Covid-19 Case
Any individuals within households with a confirmed or suspected Covid-19 case should follow this advice to dispose of their household waste to ensure the virus is not spread via personal waste.
- All personal waste such as used tissues and disposable cleaning cloths should be placed securely in a plastic bag or bin liner.
- This plastic bag should then be placed in another plastic bag and securely tied.
- These bags must be stored separately to other waste for at least 72 hours before being placed in the green/metal general waste bin.
In order to focus our resources on maintaining the uplift of general waste bins, we have taken the decision to suspend the following services until further notice -
Food Waste Collections
Collection of food waste from all properties (houses and flats) is suspended from Wednesday, 25 March, 2020 until further notice. Please place food waste into your green/metal general waste bin.
Brown Bin Recycling
Collection of brown recycling bins from front and back properties (for food and garden waste) is suspended from Wednesday, 25 March, 2020 until further notice. Please do not present your brown bin for uplift. Please place food waste into your green general waste bin.
Glass Bin Collection
Collection of glass from front and back door properties is suspended from Wednesday, 25 March, 2020 until further notice. Please do not present your purple bin for collection.
Collection of bulky waste was suspended from Thursday, March 19, 2020 at 12 noon until further notice.
While the suspension of bulk uplift is in place please do not leave items on the street. These items will not be collected. Please leave any unwanted items safely on your own property such as your back garden or your back court and remain mindful of any fire risk.
Whilst adhering to the Government advice on social distancing, please share the above with any neighbours who may not have access online to this information
Household Waste Recycling Centres
All household waste recycling centres are closed until further notice.
Commercial Waste Service
Whilst all of our services are being significantly impacted by the Covid-19 situation, we are currently working hard to provide help and support to our commercial waste customers.
We will continue to provide an uplift service to our customers that are still delivering key services such as pharmacies and food shops.
If you have temporarily had to close your business then there is a possibility that you may still be sent invoices, however, we are waiving charges from March 2020 until further notice. You will not be charged and you do not have to call us as all accounts will be updated after this difficult time.
Future updates on this service will be posted on this page.
Business and Licensing
- Coronavirus Business Support Fund - We are administering the Coronavirus Business Support Fund for the Scottish Government in Glasgow, helping to protect businesses and jobs. Find out more and apply for this support glasgow.gov.uk/coronavirusbusinessfund The deadline for applications in 31 March 2021.
- Business support - We have compiled an overview of the types of support available to Scottish Businesses during the Coronavirus pandemic. This can be downloaded here. This advice is correct as of the 20th March and will be updated regularly. Further information at business-glasgow.co.uk.
- Licensing - Advice and guidance for current licence holders and new applicants on changes to our Licensing service can be found here.
- Non-domestic rates - A number of measures of support for businesses to limit the impact of COVID-19 for financial year 2020/2021 have been announced by the Scottish Government. Details of these are available on the Scottish Government website. We are currently working to prioritise implementation of these and will provide further information when available
City Property Glasgow
City Property Glasgow - Our offices are now closed, but you can still contact us.
Following Monday night's announcement by the Prime Minister, we have now closed our main office on George Street and Tenant Liaison Office at 46 Albion Street until further notice.
At City Property Glasgow we are committed to doing everything we can to operate business as usual for as long as possible to provide essential services and functions during this challenging time.
Our priorities are the health and wellbeing of our staff, tenants and other stakeholders, whilst also ensuring that we are able to continue to operate during this unprecedented time. To do this, we have put measures in place to enable our staff to work remotely and our enquiry telephone lines are still being answered - numbers can be found below.
ENQUIRY PHONE LINES
- General Enquiries - 0141 287 6161
- Tenant Liaison Enquiries - 0141 287 1122
Further information can also be found in the Covid-19 Scottish Business Support document (dated Friday 20 March 2020), which details a number of support options available for Scottish Businesses - HERE.
We will try to provide the best service possible throughout this difficult time and will continue to update you as the situation develops following official advice.
City Property Markets
- Closure of retail, farmers and car boot sale
We'd first of all like to thank you for your continued support during these very difficult times.
As you know so far, we have continued to keep all our markets open in line with the advice issued by the UK and Scottish Governments. We understand the important role that our markets play in providing groceries for the local communities across Glasgow and we wished to keep this open for use for as long as possible.
We are, however, committed to the safety and wellbeing of our visitors, traders and staff and feel that with the unfolding situation, keeping all markets open is no longer an option.
We have, therefore, decided to immediately suspend the majority of our markets until further notice. This suspension will apply to the following markets across the city:
Please note our Wholesale Market at Blochairn will continue to operate as an essential service to provide supplies to the wider food chain across the city.
This is an unprecedented and challenging time and we are working across City Property Markets to manage and respond to the situation as it develops following official advice.
At this point, we'd like to say a huge thank you to our loyal visitors, traders and staff across the city. Our dedicated Markets Team, in particular, have been fantastic in supporting the business and serving our visitors needs during this time.
Please note the following information is not necessarily endorsed by Glasgow City Council. Please follow all Government and relevant guidelines when accessing services.
- Community Directories - How to find services in your area
For example, food deliveries, transport, social support, further information and advice.'
o Communities Channel Scotland
o Area Partnership Grants
o Scottish Government Third Sector Resilience Fund
o Integrated Grant Fund
o The Children's Holiday Food Programme
o Food Banks and Community Meals
o Wise Group HEAT
- Meeting with Other Community Groups Online
o GCVS ZulipChat
o iPhone Conference Call Guide
- Non-English Language Resources
o UK Government Stay at Home Guidance
o UK Government Social Distancing Guidance
o Doctors of the World Coronavirus Information
o Physical Exercise
• Glasgow Club
• PE with Joe Wicks
o Mental Health
• Advice for helping children, young people and their families manage their anxiety about COVID-19
• NHS Apps
• Church of Scotland
• Catholic Archdiocese of Glasgow
• Glasgow Central Mosque
• Gurdwara Guru Granth Sahib Sikh Sabha
- Service desk and local revenues and benefits offices - Following government advice to reduce the spread of COVID-19 our main customer service desk based at 45 John Street and local revenues and benefits offices will close from 5pm tonight (18 March 2020). All customers scheduled for appointments on Thursday and Friday will be contacted and given further advice. The services provided in these offices can be accessed online at glasgow.gov.uk and alternative contact arrangements can be found here.
- Complaints - Due to the current Coronavirus (COVID-19) situation, we may not be able to respond to your complaint within the usual timescales. Further information will be provided as soon as we are able. More information about complaints.
- Council - The council has agreed emergency decision-making processes, designed to reduce the need for face-to-face meetings during the coronavirus outbreak.
The city has decided that nearly all committees will be suspended until further notice; with the exception of its City Administration Committee, which will have a reduced membership.
The council's Chief Executive, Directors and Assistant Directors will be authorised to deal with a range of matters - for example applications for licences, permissions and grants - in consultation with the appropriate City Convener or Committee Convener.
However, any proposed action that is contrary to council policy will be referred to the City Administration Committee for a decision. These arrangements will be kept under review and revoked when appropriate.
- Freedom of Information and Data Protection Subject Access Requests - Please be advised that due to the evolving nature of the COVID-19 pandemic it will be unlikely that requests are answered within their respective statutory time-scales. The Council is working hard to ensure that resources are focused on delivering and supporting essential services. The freedom of information telephone enquiry line has been temporarily suspended at this time. You can continue to access many of our services online at www.glasgow.gov.uk. We appreciate your understanding during this unprecedented situation.
Council Tax / Benefits / Welfare Fund
- Council Tax / Benefits
In order to ensure available staff are focusing on delivering the Council's key services at this time all telephone and face to face contact has been temporarily suspended.
There are no plans to implement Council Tax recovery and follow up processes and all new actions with our Debt Management Partners have been suspended.
However, in order to support important council services at this difficult time the council is asking those council tax payers who can to continue to make their payments as normal. For those paying by Direct Debit, payments will be requested from your bank in line with the information contained on your most recent bill.
You can log-in or register to view your bill and get information on any reductions that may be due and how to apply at www.glasgow.gov.uk/counciltax.
- Welfare Fund
Due to the ongoing coronavirus pandemic we have received an increased number of applications to the fund, this means that we may no longer be able to meet the 24 hour service level . However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.
Whilst our Community Care Grant telephone enquiry line has been temporarily suspended, our Crisis Grant enquiry line remains open 09:00 to 16:00 each day.
Parks and Leisure
- Play parks - In the interest of public safety and to assist in reducing the spread of COVID-19 all play parks are now closed. Inspection of the play equipment is also suspended at this time. Please assist with the reduction of the spread of COVID-19 by not using these areas.
- Glasgow Life facilities - Glasgow Life has closed all museums, concert halls, libraries, Glasgow Sports activities and community facilities. Further information can be found on the Glasgow Life website.
- Events - Updated guidance on holding events can be found here.
- Glasshouses - Botanic Gardens and Queen's Park glasshouses are both closed.
- Community hubs - Ashgill Recreation Centre and Maryhill Hub are closed until further notice.
Planning and Building
Due to the current outbreak of the coronavirus (COVID-19) some of our services have been affected. For further advice and guidance please read our Information for Service Users. Thank you for your patience during this time.
- Birth - All birth registration appointments are postponed with immediate effect. There is no need to worry about the 21 day time limit as extensions will be in place. Please refer to our website for further updates during this time.
- Death -Registrars are now able to carry out death registrations remotely - There will be no face to face Appointments.
In order to register the death it is the responsibility of the GP, or Hospital Doctor (if death occurred in hospital) to email Form 11 Medical Certificate of Cause of Death to the Registrar in the local area as identified by the informant. It would greatly assist the process if contact details of the informant e.g. Family member or if not available Funeral Director could be included with the Medical Certificate of Cause of Death. If no contact details are included it would then be the responsibility of the informant to contact the Registration office to start the process of registration.
The original Medical Certificate of Cause of Death should thereafter be posted to the office of the Registrar by the GP or Hospital Doctor.
Once the email Medical Certificate of Cause of Death is received by the registration team the process of registration can begin.
It may take more than one phone call with the informant to finalise the registration process and deaths no longer need to be registered within an 8 day period. They will be dealt with as quickly as possible in the order received.
If the death is to be registered in Glasgow then the MCCD should be emailed to firstname.lastname@example.org
Address for posting Medical Certificate of Cause of Death (MCCD) to Glasgow is Registration Office, Mail Room, City Chambers, George Square, Glasgow G2 1DU
Please do not send MCCDs to several offices, only choose the local office, normally where the person stayed or the nearest one to address if possible.
Family already in receipt of the MCCD prior to the new legislation can email the form direct to the registration office of their choice. Check neighbouring local authority websites as relevant for contact details.
Still-birth - Registrars are now able to carry out still-birth registrations remotely - There will be no face to face Appointments.
In order to register the still-birth it is the responsibility of the Midwife or Hospital Doctor to email Form 6 Medical Certificate of Cause of Still-birth to the Registrar in the local area as identified by the informant. It would greatly assist the process if contact details of the informant could be included with the Medical Certificate of Cause of Still-birth. If no contact details are included it would then be the responsibility of the informant to contact the Registration office to start the process of registration.
The original Medical Certificate of Cause of Still-birth should thereafter be posted to the office of the Registrar by the Midwife or Hospital Doctor.
Once the email Medical Certificate of Cause of Still-birth is received by the registration team the process of registration can begin.
It may take more than one phone call with the informant to finalise the registration process and still-births no longer need to be registered within a 21 day period. They will be dealt with as quickly as possible in the order received.
If the still-birth is to be registered in Glasgow then the Certificate should be emailed to email@example.com
Address for posting Medical Certificate of Cause of Still-birth to Glasgow is Registration Office, Mail Room, City Chambers, George Square, Glasgow G2 1DU
Please do not send Certificates to several offices, only choose the local office, normally the nearest one to your home address if possible.
Family already in receipt of the Medical Certificate of Cause of Still-birth prior to the new legislation can email the form direct to the registration office of their choice. Check neighbouring local authority websites as relevant for contact details.
- Certificates - Extracts and certificates for events already registered will be available to be ordered online here.
- EUSS services -This service has been suspended - Gov.uk offer advice about completing this online.
- Genealogy - Scotlandspeople Family History has been suspended until further notice.
- Citizenship ceremonies - all forthcoming ceremonies have been suspended until further notice.
- Marriage/Civil partnerships
Following Government advice there will be no ceremonies taking place with immediate effect.
If you have had to postpone your ceremony due to the health pandemic and wish to re-arrange a new date, please note that fresh marriage notice forms will not need to be submitted for a date fixed this year and no additional notice fees will be payable. For a date fixed in 2021 fresh marriage notice forms will need to be submitted, however no additional notice fees will be payable.
Marriage Schedules will not be issued for forthcoming ceremonies until further notice.
Schedules for ceremonies that have already taken place should be returned by post to Registrars, City Chambers Mail Room, George Square, Glasgow G2 1DU.
Marriage/Civil Partnership Notice Forms - We will no longer accept these in person and they must be posted along with daytime contact details, including email to:- Registration Office, Mail Room, City Chambers, George Square, Glasgow G2 1DU. Please only send the forms in if it is for a date that would appear to be out with the current restrictive period as we will not be lodging notices during this time.
Roads and Parking
- Car parks - Cathedral Street Car Park and Duke Street Multi-storey Car Park are available to NHS staff to use for free.
- Parking - The current government advice is to avoid using public transport and there's a reduced service from Monday 23 March, we have suspended charging for on-street parking bays to help support key workers using their cars. Enforcement will be prioritised to yellow lines and disabled persons' parking bays until further notice.
Schools and Learning
- Free Meal Entitlement Contingency Plans during school closures
We are currently issuing Farmfoods Cards to eligible parents and carers. It may take up to 10 days to receive your card. Please do not contact us before Monday 6 April if you have not received your card.
Our parents and carers whose children and young people are currently entitled and in receipt of footwear and clothing grants and/or free school meals will be receiving information this week about the contingency plans in place to help replace free meal entitlement while pupils are not attending school.
We are using the clothing grant and/or free school meals' data as this involves a larger number of families who will receive this support.
Letters are being posted out direct to home addresses with a £20 pre-paid Farmfoods card that can be used to buy food at stores across the city - click here to find your nearest store https://www.farmfoods.co.uk/store-finder.php
£20 will then be uploaded every two weeks to the cards for each Glasgow primary and secondary pupil in a family who currently receive a footwear and clothing grant and/or free school meals.
- Please hold on to the card - each card has a serial number on it which will be matched to the addressee - and we plan to top up the cards on the following dates:
Read our Farmfood cards frequently asked questions [156kb].
Information on clothing grant and free school meal eligibility.
- Schools - The Scottish Government has announced schools across the country to close from the end of the school day Friday 20 March 2020 - we are working on contingency plans to be put in place to support our families and will announce these as soon as we can.
- School lets - All school lets with the exception of Out of School Care Lets are now suspended.
Enrolment and placing requests - All applications for "in term" enrolment and placing requests are currently suspended.
You will require to submit your application on line when schools re-open.
At this time, Education Services are still accepting both on line enrolment and placing request applications for P1 and S1 for August 2020 entry.
Social Care and Health
- Care at Home Services and reduction in service provision - We're taking all necessary steps to ensure our most vulnerable citizens continue to receive the support they need which is why we have taken the decision to move to critical care cover for all areas of the city, in partnership with the Health and Social Care Partnership.
This means we must prioritise service users based on their care needs during this challenging time. Health and Social Care Partnership home care services is also focusing on supporting patients being discharged home from hospital.
Families and carers are being contacted directly to ensure services users are supported.
- Residential older people care homes - In response to Government and NHS guidance in relation to the spread of COVID-19 we've had to close all our five residential older people care homes to residents' relatives and visitors. We will communicate directly to families and friends. It's paramount we protect our most vulnerable residents at this time of crisis.
- Older people day care centres - Glasgow Council in Partnership with the HSCP has taken the decision to close all of our 10 older people day care centres across the city affective from Friday 20 March at 4pm. The HSCP is committed to supporting service users to remain at home during this difficult time.
Violence Against Women Services
Violence Against Women Services continue to operate during COVID-19.
Please see below for details on service provision:
- ASSIST: continues to provide telephone support service to women, men, children and young people affected by domestic abuse. Contact ASSIST firstname.lastname@example.org or phone 0141 276 7710 to leave a message
- Routes Out: offering telephone support to current clients. RO will take new referrals - phone 0141 276 0737. RO offering advocacy to benefits, homelessness, addictions services. Harm reduction services continue to be available at Drop In door service only.
- TARA: contactable 24/7 by phone only - 0141 276 7724. Office closed. Telephone support and advocacy service for service users. Out of hours will respond, telephone only 12am and 9am. These changes ensure we continue to have service capacity to provide in person responses to urgent cases and/or new referrals.
All services being reviewed on a regular basis