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Glasgow City Council

National Re-use Phone Line

National Re-use Phone Line

  • Phone 0800 0665 820

What is it?

The national re-use phone line supports community based re-use organisations across Scotland to provide the public with a high level of customer service when donating for re-use.

Funded by Zero Waste Scotland, the national re-use phone line accepts a broad range of bulky items in good working order.

The benefits of the service include:

  • A free collection service for re-usable items
  • Benefiting the local community by supporting third sector and charitable organisations supporting job creation and volunteering opportunities and helping people on low incomes to set up a home
  • Reducing the amount of items sent to landfill.  In 2015, 108 tonnes of household goods were diverted for re-use in Glasgow via the National Re-use Line

How does the service work?

If you have bulky items that are in good condition, could be re-used, haven't been left outside and still have the necessary fire labels (for sofas and armchairs), simply call 0800 0665 820 between 9am and 5pm Monday to Friday and speak to one of the call handlers about your item. They will take down details and arrange for a local re-use organisation to make contact with you to collect it.

Alternatively you can fill in the online form at any time of day and one of the call handlers will phone you back in business hours to arrange a collection.

What items are accepted?

All items should be in good working condition.  Examples of items that re-use organisations will accept:

  • Sofas and armchairs (fire regulation tags must be attached)
  • Beds and mattresses (fire regulation tags must be attached)
  • Wardrobes, chest of drawers, bookcases, dressing tables
  • Dining furniture
  • Fridges, freezers , electric cookers, washing machines and tumble dryers
  • Bicycles

What items are not accepted?

Examples of items that re-use organisations will not accept:

  • Items which are soiled, ripped or damaged in any way
  • Gas appliances of any kind
  • Bulky style televisions
  • Large wall units
  • Small electrical items (e.g. toasters, kettles, microwaves)
  • Items that have been left outside
  • Sofa and armchairs which have had fire tags removed

Charity shops and other furniture re-use organisations within Glasgow also accept household goods for re-use.


National Re-use Phone Line

  • Phone 0800 0665 820

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