Contact Centres

You can hand in documents or get advice on council tax, housing benefit and council tax reduction queries at any of our local contact centres. Please note that you must make an appointment at one of our centres to make a query.

Additional Help

If you need help to complete the council tax reduction or housing benefit application form we can help.

• Ill Health or Disability

You can contact us for advice or arrange a home visit.

• Blind & Partially Sighted Customers

Documents such as housing benefit decision letters can also be issued in large text format for our sensory impaired customers. Please telephone us to request this.

• Deaf & Hard of Hearing Customers

We can arrange an interview at your local centre with a sign language interpreter by calling us.
Hearing loops are also available at our local centres.

• War Pensioners & Ex-Service Personnel

The War Pensions Scheme is for ex-Service personnel whose injuries, wounds and illness arose prior to 6th April 2005.
The scheme also supports war widows and is administered by the Department of Works and Pensions.

How do I make an appointment?

If you wish to make a query regarding your Council Tax, Council Tax Reduction or Housing Benefit, please phone 0141 287 5050. No appointment is needed to hand in documentation.