Contact Centres

Information on our services, online access to our Council Tax and Housing Benefit forms (including new claims) and notifying us of changes is available via our links below.

You can also submit completed forms and upload/provide documents to support your Council Tax/Housing Benefit enquiry via our online notification of changes forms:

• For Council Tax, please use our Council Tax contact form
• For Housing Benefit\Council Tax Reduction, please use our Housing Benefit/Council Tax Reduction contact form

All of our customer service points offer an appointment only service.

Currently we can offer appointments for Council Tax enquiries at:

• Anniesland Library, 833 Crow Road, Glasgow
• The Bridge Library, 1000 Westerhouse Road, Easterhouse
• Pollokshaws Library, 50/60 Shawbridge Street, Glasgow
• Service Desk, 45 John Street, Glasgow

Housing Benefit appointments are available at:

• Anniesland Library, 833 Crow Road, Glasgow
• The Bridge Library, 1000 Westerhouse Road, Easterhouse
• Pollokshaws Library, 50/60 Shawbridge Street, Glasgow
• Royston Library, 67 Royston Road, Glasgow
• Maryhill Library, 1508 Maryhill Road, Glasgow
• Castlemilk Tenants Housing Association, 15 Dougrie Road, Glasgow
• Govan office, 780 Govan Road, Glasgow
• Parkhead office, 125 Westmuir Street, Glasgow
• Service Desk, 45 John Street, Glasgow

To make an appointment please access our appointments system.

Additional Help

If you need help to complete the council tax reduction or housing benefit application form we can help.

• Ill Health or Disability

You can contact us for advice or arrange a home visit.

• Blind & Partially Sighted Customers

Documents such as housing benefit decision letters can also be issued in large text format for our sensory impaired customers. Please contact us to request this.

• Deaf & Hard of Hearing Customers

The following service allows deaf BSL users to contact Scotland's public bodies: https://contactscotland-bsl.org

We can arrange an interview at your local centre with a sign language interpreter by contacting us.

Hearing loops are also available at our local centres.

• War Pensioners & Ex-Service Personnel

The War Pensions Scheme is for ex-Service personnel whose injuries, wounds and illness arose prior to 6th April 2005.
The scheme also supports war widows and is administered by Veterans UK.

How do I make an appointment?

If you wish to make a query regarding your Council Tax, Council Tax Reduction or Housing Benefit, please visit our Booking page. No appointment is needed to hand in documentation.