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Glasgow City Council


  • Phone 0141 287 0555

What is Personalisation/Self-directed Support?

The Social Care (Self-directed Support) (Scotland) Act 2013 is also known as Self Directed Support (SDS) or Personalisation.  We will use the word Personalisation.

From April 2014 all councils in Scotland must offer Personalisation to people with a wide range of support needs, including learning disabilities; physical disabilities mental health issues; and some other long-term health conditions.

Through Personalisation your needs are assessed and you are given a budget to spend on your care and support needs. You can spend this budget arranging care yourself or you can let the council do this for you.  Personalisation lets you have more say in how you get care and support and gives you more control over how the money is spent on the support you need.  Personalisation means that there are now more ways for you to get the help to live the kind of life you want to live.


How do I get Personalisation/Self-directed Support?

During office hours you can contact Health and Social Care Connect on 0141 287 0555 or you can complete an online request form.

What are the steps involved in Personalisation/Self-directed Support?

  • Step 1 is to assess your support needs. This is how we will work out how much money you will get from social work to pay for your support.

    We will ask you some questions about your needs and the support you require. We will give you a form to fill out. This form is called a Support Needs Assessment.
  • Step 2 happens after you have completed your Support Needs Assessment. We will look at your answers and what your Care Manager says your needs are.

    With this information we will work out how much money you can get. This is called an estimated budget.  It will be used to pay for your support.
  • Step 3 is where you make your plan (also called Outcome Based Support Plan). You will look at what support you need and look at how you have organised your budget.

    Your Outcome Based Support Plan needs to show us how you will be supported to meet your needs and the outcomes you identified in the Support Needs Assessment.

    You should decide in your plan what you will spend your budget on
  • Step 4 is where your plan is agreed - this also means your Individual Budget will be agreed for the year
  • Step 5 is where you live your life with your support in place. Hopefully your plan will work well. If it is not working for you, ask your Care Manager to look at your plan again.

    If your supports are not keeping you safe and well you can get help from your Care Manager.
  • Step 6 is where we review your needs and support. You will get a review of your support plan approximately 6 weeks after your plan starts.

    This first review can let you make small changes to your support plan but only if this is within your budget.

    Your Care Manager needs to agree to the changes. They will write it into your plan.

    You will get a bigger review every two years.

For more information on the steps involved in Personalisation then read our Personalisation Guide.


What paperwork is used for Personalisation?

The following paperwork is used for Personalisation

You may also find our word icon Frequently Asked Questions [103kb] and our spreadsheet icon Resource Allocation System [309kb] to be helpful.




  • Phone 0141 287 0555
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