Glasgow City Council is a local authority established under the Local Government etc. (Scotland) Act 1994. Its head office is located at City Chambers, George Square, Glasgow G2 1DU, United Kingdom, and you can contact our Data Protection Officer by post at this address, by email or by telephone on 0141 287 1055.
Personal data has been collected in order to serve a Notice to Owner, Charge Certificate or Charge Notice and enforce the parking and bus lane enforcement terms and conditions as it is believed that a contravention has occurred. We also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records.
We provide these services to you as part of our statutory function as your local authority. You can find more details of our role on our website. Processing your personal information is necessary for the performance of a task carried out in the public interest by the council.
We are legally obliged to safeguard public funds so we are required to verify and check your details internally for fraud prevention. We may share this information with other public bodies (and also receive information from these other bodies) for fraud checking purposes.
We are also legally obliged to share certain data with other public bodies, such as HMRC and will do so where the law requires this. We will also generally comply with requests for specific information from other regulatory and law enforcement bodies where this is necessary and appropriate.
Your information may be shared with third parties for appeals and enforcement, with police and security organisations to prevent or detect crime, DVLA to pursue Penalty Charge Notices or Charge Notices, shared with IT providers and data processors, and debt management partners for recovery of outstanding amounts.
We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need. We maintain a records retention and disposal schedule which sets out how long we hold different types of information for. You can view this on our website or you can request a hard copy from the contact address stated above.
Access to your information
You have the right to request a copy of the personal information that we hold about you.
Correcting your information
We want to make sure that your personal information is accurate, complete and up to date. Therefore you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information
You have the right to ask us to delete personal information about you where:
Objecting to how we may use your information
You have the right at any time to tell us to stop using your personal information for direct marketing purposes.
Restricting how we may use your information
In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Please contact us as stated above if you wish to exercise any of these rights.
Information you have given us about other people
If you have provided anyone else's details on this form, please make sure that you have told them that you have given their information to Glasgow City Council. We will only use this information to update our record for vehicles that have been sold or hired and to pursue payment. If they want any more information on how we will use their information they can visit our website or email.
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact the Council's Data Protection Officer by email or by telephone on 0141 287 1055.
However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office, who can be contacted by post at:
Information Commissioner's Office
By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information.
Please note if your complaint is not about a data protection matter and concerns the handling of the charge notice process you can find details of how to make a complaint on our website.
If wish to appeal the issue of a penalty charge notice or bus lane charge notice there is a statutory process that must be followed in order to contest the issue of the notice. If you feel it was incorrectly issued, you can make an appeal here.