Mediation is a communication process. Mediators don't take sides and can help and support people to work through conflicts. It is a free service available to all residents of Glasgow. We work with both tenants and property owners.
Only the people affected by the situation - usually neighbours or others involved in the conflict and the mediators will be present. Interpreters may attend where appropriate.
Mediation starts with an assessment process for the mediators to understand what the issues are and how people are affected. This is initially done over the phone and generally followed up with an individual appointment.
You can refer yourself to mediation by phoning the Antisocial Behaviour Helpline on 0800 027 3901 at any time or write to us at:
Glasgow City Council
727 London Road
Alternatively, you can ask a third party such as your housing provider or Police Scotland to refer you and the other party.
Mediation can be used in any conflict situation, where people want to take part, whether it's a few weeks old or decades running.
At first, all we ask is that you agree to speak to the mediators. After that we can assess the situation and let you know if mediation may be helpful.
Once mediation has started we have to let everyone know who is involved. However, we won't pass on anyone's details without permission. Any third party who refers you to mediation will check with you first that you agree for your information to be passed on.
Clients have told us that it really helps to be listened to by someone who is not involved. Our mediators are experienced in conflict and can help explore feelings, situations and possibilities for improvement that you may not have considered yourself. People usually say that it was helpful to talk, whether or not they go ahead with mediation.
Mediators are impartial so we don't make judgments or take action against any individual involved. We don't tell either party what to do, it's their free choice to enter into agreements about how things could be better.
That's fine, people in conflict normally feel like this. Mediators are used to strong emotions and there is no problem with expressing these to us. If you go ahead with mediation we can help you working out strategies to support you if you lose your temper or become upset.