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Glasgow City Council

Coronavirus (COVID-19) advice and information

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Glasgow's Covid 19 Vaccination Centres

Glasgow has five Covid 19 vaccination centres which are all wheelchair accessible.

Vaccination centres are operated by NHS Greater Glasgow and Clyde and it is the NHS who will invite you to an appointment at a vaccination centre (not the council).

Full details on Glasgow's Centres and helpline numbers are available at www.glasgow.gov.uk/article/26644/Glasgows-Covid-19-Mass-Vaccination-Centres

Coronavirus information

Issues related to coronavirus (COVID-19) affecting the delivery of council services will be posted here.  Please check below for the latest updates.

Please familiarise yourself with and continue to follow NHS Scotland and Scottish Government advice.

The Scottish Government has also published this document -  Coronavirus (COVID-19) Scotland's route map through and out of the crisis.
 


Covid-19 Restrictions 

Glasgow is at Level 0. Find out what you can do at Level 0.

The Scottish Government will keep these plans under review.

We have put together a list of  Frequently Asked Questions that may help to answer your questions.


Self Isolating

It is more important that we all take steps to reduce the spread of Covid-19 infection in the community to save lives and protect the NHS.

Test and Protect, Scotland's approach to implementing the 'test, trace, isolate, support strategy', is a public health measure designed to break chains of transmission of COVID-19 in the community.

As part of this you will be asked to self-isolate at home for 10 days if you have symptoms of COVID-19 or you have tested positive for it. If you live with someone who has symptoms or has tested positive, or if you have been in close contact with someone who has tested positive, you will be asked to self-isolate at home for 10 days.

The symptoms of COVID-19 are new:

  • continuous cough
  • fever/high temperature (37.8C or greater)
  • loss of, or change in, sense of smell or taste (anosmia)

Anyone with the symptoms of COVID-19 should go online to www.nhsinform.scot to book a test. If you cannot get online please call 0800 028 2816. You should self-isolate at home straight away along with other members of your household.

We have put together a list of Frequently Asked Questions that may help to answer your questions.


Shielding

At present, everyone is being encouraged to stay at home as much as possible. You can leave your home for essential purposes. This includes things like, going to the shops, going to the hospital appointments and picking up your prescription. Shielding is not being re-instated.  Those citizens that are on the shielding list are advised that they should follow the same guidance that is in place for the rest of the population.

Those on the Shielding Register should work from home where they can. If you cannot work from home, you should not go to work. You will receive a letter from the Chief Medical Officer advising you of this.

We have put together a list of Frequently Asked Questions that may help to answer your questions.

If you need help you can call us on is 0141 276 1185 (operational 09:00 - 17:00 hours Monday to Friday). If you do not receive an answer then you can leave a message and someone will call you back.

If you are able to send us an email then you can email us at Shielding Response.

It would be helpful if you had your letter to hand when you called us and you were able to give us the ten digit CHI number which is printed at the top of the letter. It is not vital that you do this so if you need help please call even if you don't have the letter to hand.

What are we doing?

We are working closely with Glasgow City Health and Social Care Partnership, NHS Greater Glasgow and Clyde and Health Protection Scotland to monitor and respond to the national situation. Colleagues from across our service areas have been meeting regularly over the past few weeks to identify and discuss the issues. We are working hard to put plans in place manage the situation as it develops, following official advice and guidance. 

Different services and government agencies are responsible for leading different parts of our response

  • Scottish Government Department for Health and Social Care - the Chief Medical Officer confirms each incident
  • Health Protection Scotland co-ordinates the response, information and advice on the Coronavirus (COVID-19)
  • NHS - local and national NHS services are working to test individuals, and provide advice 
  • The council works in partnership with these agencies to help residents stay informed, safe and well

While the Government and NHS have preparations in place to deal with this virus, we can all help.

Please familiarise yourself with and continue to follow NHS Scotland and Scottish Government advice.

Coronavirus 'What you need to do' image

If you have recently returned from an affected area or are suffering symptoms then please follow the Government advice on the links below or call 111.

Bereavement Services

Changes to bereavement services can be found here.

Bins and Recycling

Bulky Waste

The council provides a Bulky Waste Collection service.  The service is chargeable and charges were introduced on 5 July 2021.

Bulky Waste is items that you wish to dispose of that do not fit into your wheeled bin.

This decision brings Glasgow into line with the vast majority of all other Scottish local authorities, where charging for uplifting bulky items is a standard feature of their waste management services.

Applying a charge for the collection of large items is also consistent with the council's new Resource and Recycling Strategy 2020-30 and 'empowering Glasgow to become a zero-waste city'.

Charging aims to change the way citizens think about resources. Assigning value to bulky items can encourage everyone to reduce the amount of waste they produce or find other ways for items to be reused where possible. Extending the useful life of bulky items will help reduce Glasgow's carbon footprint and help support the city's aim of becoming carbon neutral by 2030.

You can find out more about the Resource and Recycling Strategy 2020-30 by following this link.

Further information is available at www.glasgow.gov.uk/bulkywaste

Ways to help your refuse collection crews:

  • Please give consideration to the regular cleaning of bin handles and lids.
  • Please wash your hands before and after touching bins.
  • If you see refuse collection crews in the street, please keep a safe distance from them, of at least 2 metres.  This is to protect them and you. 
  • Our refuse collection crews are delivering essential services under challenging circumstances - please don't be afraid to show your appreciation of their efforts by thanking them, from a safe 2 metre distance.
  • Please be mindful where you park your car on collection days, so that refuse collection vehicles can gain access. With more people at home, residential roads are busier with parked cars making it harder for collection vehicles to get through, this is a particular issue in areas with narrow streets and lanes.
  • Please act responsibly and avoid presenting additional waste.

For Homes or Families with a Confirmed or Suspected COVID-19 Case

Any individuals within households with a confirmed or suspected COVID-19 case should follow this advice to dispose of their household waste to ensure the virus is not spread via personal waste.

  • All personal waste such as used tissues and disposable cleaning cloths should be placed securely in a plastic bag or bin liner.
  • This plastic bag should then be placed in another plastic bag and securely tied.
  • These bags must be stored separately to other waste for at least 72 hours before being placed in the green/metal general waste bin.

Household Waste and Recycling Centres (HWRCs) 

In order to protect our customers and staff, we require that any visitors to our HWRCs wear a face covering at all times while on site.

Our HWRCs are open for essential use only and we strongly encourage all residents to make full use of their household recycling services wherever possible to avoid unnecessary travel during the pandemic.

Anyone in self isolation or with Covid-19 symptoms must not visit our HWRCs under any circumstances.

Our Household Waste Recycling Centres are open 7 days a week, 8-6pm (last entry 5.45pm).

Please note that our staff will not be able to provide physical assistance to householders to unload material.

Please see our frequently asked questions for more information.

Commercial Services

If you are reopening your business

If you are an existing customer and are planning to reopen your business then please get in touch by email  commercialservices@glasgow.gov.uk or call 0141 287 4221 to advise the date you will start trading. Please note your business name and address in the subject line for emails.

Businesses are reminded that Glasgow City Council operates a strict policy that waste is only permitted on the public domain for up to 1 hour each day. Commercial Services customers must adhere to the collection hour that was originally advised for each waste stream.  More information is available here:  www.glasgow.gov.uk/tradewasteprocedures

Sack collection days and times can be found by using our interactive map Find your presentation day and time here

Trade waste sacks for general waste and dry mixed recycling- Existing customers

Trade waste sacks can be purchased and delivered to your business address. To place an order, please email tradesacks@glasgow.gov.uk or call 0141 287 9797 during office hours. Sacks will be delivered within 3-5 working days, where possible.  Please quote your 6 digit customer number along with your business name, address and contact details along with your opening hours. Sacks will be delivered between 09:00 and 15:00.  If you trade out with these hours and would like them to be delivered elsewhere in Glasgow, please state the full postal address when you place the order.  The Service Desk at 45 John Street remains closed to the public so unfortunately you will still be unable to collect your trade waste sacks.  We will update our webpage as soon as this service becomes available again.

New Customers

If you are a new customer and would like to find out more about trade waste sacks or the bin collection services we offer, then please email commercialservices@glasgow.gov.uk or call 0141 287 4221 for assistance. 

Invoices

We are still currently reviewing the invoice process for customers who temporarily had to close due to COVID-19, trade waste sack customers remain unaffected.

We thank you for your patience and co-operation during these challenging times.

Charity Textile Banks

Due to the on-going situation our charity partners are not currently collecting textiles from the network of textile recycling banks across the city.  Please do not leave any bags of textiles adjacent to the banks as they will not be collected for recycling and to prevent public health issues, may be removed for disposal.

Business and Licensing

  • Glasgow Helps Community Hub - If you need help or to volunteer your services phone - 0141 345 0543.

    A new Glasgow hub has been created to help people struggling amid the Coronavirus crisis - linking them to organisations and volunteers who are keen to help.  A new helpline has been set up to act as a single point of contact for anyone seeking or offering help. People who volunteer may be asked to help with tasks such as shopping or food delivery or simply having a daily phone call with someone who needs to self-isolate. Thousands of people have already volunteered via various different appeals and the plan is to co-ordinate this effort via the hub and Volunteer Glasgow.

    Groups and organisations new to Volunteer Glasgow should click here to register.

    Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries please get in touch by Email or phone 0141 345 0543.

    Further information.

City Property Glasgow

City Property Glasgow - Our offices are now closed, but you can still contact us.

Following Monday night's announcement by the Prime Minister, we have now closed our main office on George Street and Tenant Liaison Office at 46 Albion Street until further notice.

At City Property Glasgow we are committed to doing everything we can to operate business as usual for as long as possible to provide essential services and functions during this challenging time.

Our priorities are the health and wellbeing of our staff, tenants and other stakeholders, whilst also ensuring that we are able to continue to operate during this unprecedented time. To do this, we have put measures in place to enable our staff to work remotely and our enquiry telephone lines are still being answered - numbers can be found below.

Enquiry Phone Lines

  • General Enquiries - 0141 287 6161
  • Tenant Liaison Enquiries - 0141 287 1122

Further information can also be found in the COVID-19 Scottish Business Support document (dated Friday 20 March 2020), which details a number of support options available for Scottish Businesses here.

We will try to provide the best service possible throughout this difficult time and will continue to update you as the situation develops following official advice.

City Property Markets

We are delighted to be able to tell you that some of our markets have reopened.

The Blochairn Car Boot Sale will remain closed for the moment as we further investigate and implement the suitable measures to allow for a safe operation.

For more information visit City Property Markets website.

Communities

Please note the following information is not necessarily endorsed by Glasgow City Council. Please follow all Government and relevant guidelines when accessing services.

  • Supporting Communities Safely

o SCDC Supporting Communities Safely Resources

  • Community Directories - How to find services in your area
     

Glasgow Helps
o SCVO
o COVID-19 Glasgow City Council 'Service Finder'

  • Grants

o Area Partnership Grants
o Scottish Government Third Sector Resilience Fund

  • Food Provision

o Food Banks and Community Meals

  • Energy

o Wise Group HEAT

  • Non-English Language Resources

o NHS Inform

  • Refugee / Asylum Support

o Scottish Refugee Council

  • Staying Well at Home

o Physical Exercise

Glasgow Club

o Mental Health

SAMH
Advice for helping children, young people and their families manage their anxiety about COVID-19
MentalHealth.org.uk
Mind
NHS Apps

o Faith

Church of Scotland
Catholic Archdiocese of Glasgow
Glasgow Central Mosque
Gurdwara Guru Granth Sahib Sikh Sabha

o Police Advice & Guidance

Protect yourself from Coronavirus Scams

o Gypsy Travellers

o Volunteer Glasgow

Council

  • Service desk and local revenues and benefits offices - Following government advice to reduce the spread of COVID-19 our main customer service desk based at 45 John Street and local revenues and benefits offices will close from 5pm tonight (18 March 2020). All customers scheduled for appointments on Thursday and Friday will be contacted and given further advice. The services provided in these offices can be accessed online at glasgow.gov.uk and  alternative contact arrangements can be found here.
     
  • Complaints - Due to the current Coronavirus (COVID-19) situation, we may not be able to respond to your complaint within the usual timescales. Further information will be provided as soon as we are able. More information about complaints.
     
  • Council - The council has agreed emergency decision-making processes, designed to reduce the need for face-to-face meetings during the coronavirus outbreak.
    The city has decided that nearly all committees will be suspended until further notice; with the exception of its City Administration Committee, which will have a reduced membership.

    The council's Chief Executive, Directors and Assistant Directors will be authorised to deal with a range of matters - for example applications for licences, permissions and grants - in consultation with the appropriate City Convener or Committee Convener.
    However, any proposed action that is contrary to council policy will be referred to the City Administration Committee for a decision. These arrangements will be kept under review and revoked when appropriate.
     
  • Freedom of Information and Data Protection Subject Access Requests - Please be advised that due to the COVID-19 pandemic it will be unlikely that all information requests are answered within their respective statutory timescales. The Council is working hard to ensure that resources are focused on delivering and supporting essential services. The Council has had to prioritise its resources into critical service areas such as public health, cleansing and social work and education.  In line with government guidance, many staff across the Council are working remotely and so capacity and access to our usual computer systems and hard copy documentation is currently limited.  You can continue to make requests for information to us under the freedom of information legislation.  We will work on any such requests made and send our responses to applicants as soon as we can.  We would like to thank you for your patience and understanding during this unprecedented situation.

    Please note that the freedom of information telephone enquiry line has been temporarily suspended at this time.  You can continue to access many of our services online through this website. 

Council Tax/Benefits/Scottish Welfare Fund

  • Council Tax/Benefits
    To support important council services at this difficult time the council is asking those council tax payers who can to continue to make their payments as normal. For those paying by Direct Debit, payments will be requested from your bank in line with the information contained on your most recent bill.

    In order to ensure available staff are focusing on delivering the Council's key services at this time all telephone and face to face contact has been temporarily suspended.   However you can log-in or register to view your bill and get information on any reductions that may be due and how to apply at www.glasgow.gov.uk/counciltax.
     
  • Scottish Welfare Fund

    Due to the ongoing coronavirus pandemic we have received an increased number of applications to the fund, this means that we may no longer be able to meet the 24 hour service level . However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.

    Whilst our Community Care Grant telephone enquiry line has been temporarily suspended, our Crisis Grant enquiry line remains open 09:00 to 16:00 each day.
     
  • Community Care Grants

A community care grant aims to help people who may have to go into care unless they get some support to stay at home. Or if they are leaving any form of care and need help to set-up their own home.

Applications for community care grants will be processed within 15 working days. Awards may be given for goods and services.

Due to the ongoing coronavirus pandemic we cannot reach as many applications within the 15 day timescale, this means that we may take longer to make our decisions. However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.

Covid Data

Find out about the latest data on covid in Glasgow including by local neighbourhood. To view the data visit here.

To view progress with vaccination levels in the city visit here.

Environmental Health

  • Food Law and Health and Safety

    In response to COVID-19 restrictions, our proactive inspection programme for food law and health and safety is currently suspended. This will allow us to focus our efforts on public health protection and provision of advice to those businesses which require our assistance.

    Officers are continuing to investigate and respond to enquiries from both businesses and members of the public in relation to Environmental Health matters. Where possible we will do so remotely, however, where a visit is considered necessary, for example where there is potential serious risk to health or safety, we will take appropriate measures to minimise the risk of COVID-19 spread to both business operators and our officers.

    If your business has a Food Hygiene Information Scheme rating of 'Improvement Required' and you require a 'Pass' rating, please contact the inspecting officer in the first instance. The officer will require confirmation that you have addressed all matters in the report of inspection and will discuss how this can be verified remotely where possible.
     
  • COVID-19

Officers are authorised in terms of  The Health Protection (Coronavirus) (Restrictions and Requirements) (Scotland) Regulations 2020 and will investigate non-compliance with the regulations in commercial premises. To minimise the potential for non-compliance and risk to public health we are also proactively providing advice to businesses.

Businesses currently trading, or preparing to re-open, require to have controls in place to ensure compliance with the coronavirus regulations and wider Health and Safety requirements in relation to COVID-19. It is recommended all businesses are familiar with the Health Protection Scotland guidance for non-healthcare settings as well as the relevant sector specific guidance from the Scottish Government.  To assist businesses in preparing and documenting their COVID-19 controls we have produced the following guidance and templates:

Food business should also refer to additional detailed guidance which has been produced by Food Standards Scotland. This includes a risk assessment tool and checklist for businesses as well as guidance to ensure compliance with food law for those businesses which want, or need, to adapt their processes. For those food businesses which are opening after an extended period of closure we have prepared pdf icon guidance [232kb] on some additional issues which will require to be considered.

  • Port Health

A MaritimeDeclaration of Health is currently required for

  • Any vessel that has visited another port in the past 14 days
  • Any vessel that has had a crew change in the past 14 days
  • Any vessel that has had a suspect/confirmed case in the past 14 days

This should be submitted to LESFoodSafety@glasgow.gov.uk prior to arrival to allow an officer to review the information.

We are currently unable to carry out ship sanitation inspections, however, one month extensions to existing ship sanitation certificates can be provided on request.

  • Review

As we progress through the route map set out by the Scottish Government we will continue to review our policy accordingly.

Contact us at LESFoodSafety@glasgow.gov.uk or LESHealthandSafety@glasgow.gov.uk if you require further advice.
 

  • Covid-19 Complaints and Guidance

    Officers of Environmental Health and Trading Standards are authorised in terms of The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020 and will investigate non-compliance with the regulations in commercial premises. If you believe a business is not complying with the regulations or Scottish Government guidance then you can contact us at:

    LESfoodsafety@glasgow.gov.uk if your complaint relates to a food premises, including food retailers, bars, restaurants etc.

    LEShealthandsafety@glasgow.gov.uk if your complaint relates to Covid-19 controls in non-food premises e.g. hairdressers, tanning salons, tattooists, hotels, department stores and other retailers

    ts.enquiries@glasgow.gov.uk if you believe a premises is trading when the above regulations require them to remain closed.

    Guidance for Customers

    The Scottish Government have produced guidance for retail, tourism and hospitality customers which can be found here.

    Guidance for Businesses

    The Glasgow City Council City Services Group webpage has been designed as a central reference point for businesses and includes links to guidance on Covid-19 related issues including queueing, outdoor areas, licensing, food safety, health and safety and other regulatory matters. This includes risk assessment tools and templates which may be of assistance and will continue to be reviewed and developed as further guidance becomes available.

    As authorised officers in terms of the above regulations, we may contact you to discuss your Covid-19 controls. Where possible we will do so remotely, however, visits will be carried out where considered appropriate.

    It is anticipated that any non-compliance can be effectively addressed through engagement and cooperation with business. However, formal enforcement action will be taken where appropriate to the risk to public health or where a business refuses to comply.

Glasgow Life

Glasgow Life facilities - further information can be found on the Glasgow Life website.

Homelessness

Changes to homelessness services can be found here.

Housing

Due to the current outbreak of Coronavirus (COVID-19) some of our services have been affected.  For further advice and guidance please read our Information for Service Users.

Low Emission Zone (LEZ)

Scotland's first ever Low Emission Zone (LEZ) came into effect in Glasgow city centre on 31 December 2018.

This Phase 1 of Glasgow's LEZ applies to local services buses only, however when the LEZ is fully rolled out at Phase 2 - all vehicles entering the zone will have to meet specified exhaust emission standards, unless exempt.

Following a temporary pause in plans to implement Low Emission Zones in Scotland in response to COVID-19, there is now a revised indicative timescale that aims to see their introduction between February and May of 2022. The timetable is not finalised however it does represent a clear commitment by all partners to work as quickly as possible to introduce LEZs at the earliest possible time.

For Glasgow, these revisions mean it will not be possible for Phase 2 of our LEZ to apply to all vehicles by 31 December 2022 as originally planned - this is because LEZs in Scotland can only be enforced after a compulsory grace period of at least one year after its introduction. Instead, Phase 2 will be moved out to 2023, with a more detailed, revised timetable for enforcement to be published as soon as possible.

Parks and Gardens

  • Allotments - In line with national guidance, allotments across Glasgow remain open to allow appropriate upkeep of plots by plot holders.

    The National Allotments Society has produced detailed guidance on what local associations and individual plot holders should do to comply with the current rules on how to best limit the spread of COVID-19.

    Our expectation is that all associations and plot holders will take the time to read and observe this guidance.

    The full guidance can be found here.
     
  • Events - Updated guidance on holding events can be found here.
     
  • Assisted Garden Maintenance - has been suspended until further notice. The suspension of the service will ensure that our resources are prioritised towards the delivery of essential services such as cleansing and our crematoria.

    In addition, no new applications for the service will be processed at this time.

    If any existing service user is able to cut their grass, or has someone who can assist, doing so as regularly as possible will help to shred any clippings and minimise the amount of waste produced.  Otherwise, the advice is to please compost clippings wherever possible or if you are unable to compost from home, please store your garden waste in a corner of your garden until the service resumes.

    We apologise for any inconvenience this may cause and are grateful to the patience of householders during this challenging time. Future updates on this service will be posted on this page. 

Planning and Building

Due to the current outbreak of the coronavirus (COVID-19) some of our services have been affected.  For further advice and guidance please read our Information for Service Users.

Police Scotland National

Human Trafficking or exploitation

Police Scotland National are asking for your help in keeping our communities safer by reporting any human trafficking or exploitation of children, women and men. For further information please click here.

Registrars

Full information on these services can be found here: www.glasgow.gov.uk/registrars.

Schools and Learning

Please visit our new pages Coronavirus (COVID-19) advice and guidance for schools - August 2021 - June 2022 Recovery, Resilience and Reconnection 2020 for updated information for schools and learning.

Social Care and Health

  • Home Care services delivered by the Health and Social Care Partnership (HSCP) are fully operational.
     
  • Residential older people care homes - Visiting has resumed at the HSCP's five residential care homes in accordance with the Scottish Government's Open With Care guidance.
     
  • Older people day care centres - Glasgow City Council in  Partnership with the HSCP has taken the decision to close all of our 10 older people day care centres across the city affective from Friday 20 March at 4pm. The HSCP is committed to supporting service users to remain at home during this difficult time.

Trading Standards

Our Trading Standards team are checking that shops in Glasgow required by COVID-19 rules to close, are closed.  If you think a shop is open that should not be, email the team ts.enquiries@glasgow.gov.uk

Violence Against Women Services

Violence Against Women Services continue to operate during COVID-19.

Please see below for details on service provision:

  • ASSIST: continues to provide telephone support service to women, men, children and young people affected by domestic abuse. Contact ASSIST by Email, by phone 0141 276 7710 to leave a message or visit the Assist Scotland Website.
     
  • Routes Out: offering telephone support to current clients. RO will take new referrals - phone 0141 276 0737. RO offering advocacy to benefits, homelessness, addictions services. Harm reduction services continue to be available at Drop In door service only.
     
  • TARA: contactable 24/7 by phone only - 0141 276 7724. Office closed. Telephone support and advocacy service for service users. Out of hours will respond, telephone only 12am and 9am. These changes ensure we continue to have service capacity to provide in person responses to urgent cases and/or new referrals. Visit www.tarascotland.org.uk.

    All services being reviewed on a regular basis
     
  • Scotland's 24 hour Domestic Abuse is 0800 027 1234
  • Modern Slavery Helpline: 08000 121 700  https://www.modernslaveryhelpline.org/

Volunteering

Glasgow Helps Community Hub - If you need help or to volunteer your services phone - 0141 345 0543.

A new Glasgow hub has been created to help people struggling amid the Coronavirus crisis - linking them to organisations and volunteers who are keen to help.  A new helpline has been set up to act as a single point of contact for anyone seeking or offering help. People who volunteer may be asked to help with tasks such as shopping or food delivery or simply having a daily phone call with someone who needs to self-isolate. Thousands of people have already volunteered via various different appeals and the plan is to co-ordinate this effort via the hub and Volunteer Glasgow.

Groups and organisations new to Volunteer Glasgow should register at:
https://opportunities.volunteerglasgow.org/vk/providers/registration_provider.htm

Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries please get in touch on findvolunteers@volunteerglasgow.org or phone 0141 345 0543.

Further information.
 

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