Appendix 5: Key Contacts

Information regarding key contacts can be found below:

Key Contacts within Glasgow City Council

Information regarding key contacts with Glasgow City Council can be found below:

Planning Enforcement

The Planning Enforcement webpage can be found here.

Online Planning

On-line Planning is a planning portal where plans and other documents are available for planning applications received on or after 1^st January 2007. This can be accessed here.

Duty Planner

The Planning Service operates a Duty Planner service to advise the general public on planning matters. You may wish to contact them before submitting a complaint to clarify if the matter would be consider a planning enforcement matter or breach of planning control.

They can be contacted via online form here, via email or via telephone (Monday-Friday 9am to 1pm) on 0141 287 6060.

Building Standards

Breaches of Building Standards regulations are often confused as a Planning Enforcement matter. However, Building Standards operate under different legislation from Planning and therefore action cannot be taken under Planning legislation. For further information on Building Standards at Glasgow City Council, their website can be found here. They can be contacted via online form, email or via phone at 0141 287 8555.

FOR DANGEROUS BUILDINGS OR OUT OF HOURS PLEASE CALL: 0141 287 1059 (OPTION 2). 

Public Health

Often matters pertaining to environmental health issues cannot be dealt with under planning legislation or would be more effectively addressed under environmental legislation. Our Public Health Group is located within Environmental Health. The group provides services in relation to Statutory Nuisances (including minor household disrepair, odours from commercial premises, draining issues, bug infestations, noise issues etc.), Commercial Waste enforcement, Fly-tipping enforcement, and Pest Control. For further information please view their page here. Public Health can be contacted via email or by phone at 0141 287 1059.

Noise Issues

The Council's noise teams can investigate noise problems in domestic and commercial properties. For further information please view their page here. You can report a noise problem via their online form here. Please note you may have to register for a myGlasgow account. Alternatively, you can contact officers between 5pm and 3am on 0141 287 6688.

Landlord Registration

Almost all private landlords must apply for registration with their local authority, under Part 8 of the Antisocial Behaviour etc. (Scotland) Act 2004. Further information can be found here. They can be contacted via email or via phone at 0300 343 0414.

Housing in Multiple Occupancies (HMO)

A landlord who permits their property to be occupied by three or more persons who are not related to one another must obtain a HMO license as well planning permission. It is a criminal offence to operate a HMO without a license and the maximum penalty upon conviction for doing so is a fine of £50,000. See Part 5 of the Housing (Scotland) Act 2006. The licensing process is regulated by the Housing and Regeneration Services. For further information please see their webpage here. They can also be contact via email or via phone at 0300 343 0414.

Licensing

Licences are not issued by the Planning Service. For information on licences issued by Glasgow City council and contact details see the Licensing webpage here.

Roads and Parking

Unless controlled specifically through a planning condition, generally parking matters are not controlled through planning legislation. For further information, view our Roads and Parking webpage here.

Trees

The responsibility for good management of all trees always rests with the property owner, as does the responsibility for obtaining the correct permissions for any proposed work. For further information please see our Tree Responsibility webpage including contact forms here.

Key Contacts Outwith Glasgow City Council

Information regarding key contacts outwith Glasgow City Council can be found below:

Advertising Standards Authority

Planning powers do not regulate the content of advertisement. This is regulated by the Advertising Standards Authority whose website can be found here. You can make a complaint via their online form here.  

Directorate for Planning and Environment Appeals

The Directorate for Planning and Environment Appeals (DPEA) administers and determines any appeals against Planning decisions including against Planning Enforcement notices. Their website can be found here. Guidance provided by the Scottish Government on Planning Enforcement appeals can be found here.

Health and Safety Executive

The Health and Safety executive provide information and advice on keeping people safe and healthy at work. Their website can be found here. To report a health and safety issue you can use their online form. Alternatively you can call 0300 003 1647.

Planning Aid Scotland

Planning Aid Scotland can offer free, impartial advice and information on planning matters. Their website can be found here or you can contact their helpline on 0300 323 7602.

Police Scotland

Police Scotland provide local community support for matters which can arise from a breach of planning control i.e. anti-social behaviour, criminal activity etc. For further information you can visit the Police Scotland website here. If you wish to report a crime, ring 101 or in an emergency 999. Never use these email addresses for reporting crime.

Scottish Environmental Protection Agency

Scottish Environmental Protection Agency (SEPA) is a non-departmental public body of the Scottish Government.  Their role is to role is to make sure that the environment and human health are protected, to ensure that Scotland's natural resources and services are used as sustainably as possible and contribute to sustainable economic growth. Further information can be found on their website here. Alternatively they can be contacted via online form or via phone at 03000 99 66 99.

Scottish Assessors

The Scottish Assessors provide information regarding Council Tax and valuation for rating (Commercial). To check if a property is correctly registered you can view the registers here.

Scottish Public Services Ombudsman

Their website and contact information can be found here.