Contact Health and Social Care

Glasgow City Health and Social Care Partnership is one of many organisations that provide health and social care and support for people living in Glasgow. It is a partnership between Glasgow City Council and NHS Greater Glasgow and Clyde.

On this page you will find information on the main ways you can find out about information, advice and supports from us or others. This can also be for someone you know or support.

Whether we directly help you or direct you to other sources of support, we aim for you to get the right care and support whatever your needs, at the right time and in the right place. Our focus is for you to:

• safely live independently in your community
• improve your health and wellbeing
• make your own choices
• live the life you want with your family and friends

Contact us as a member of the public

If you think you or someone you know may benefit from social care and support, you can:

• request support for a child, young person or family
• complete a support enquiry/referral form (for yourself or for someone else)
• request carer's support for yourself
• request carer's support for someone else
• request homelessness support for yourself
• request homelessness support for someone else
• request a Telecare service

By answering some questions about the current situation, we can better direct you towards information, advice and supports that could help.

If you need to phone us at Health and Social Care Connect please be aware that phone lines can be busy, and you may get the information you need or make a request quicker by selecting the previous links.

If you, or the person you are contacting us about, already has an allocated worker you should contact them on the phone number or email address you were provided with.

During office hours, phone 0141 287 0555.

Office opening hours (excluding public holidays) are:

• Monday to Thursday, 8:45am to 4:45pm
• Friday, 8:45am to 3:55pm

Do you need support to contact us?

• if English is not your first language, then we will arrange interpreting support

• if British Sign Language is your first language, then you can text our Sign Language Interpreting Service on 07824 300 025 or contact us using the Contact Scotland app

Contact us as a professional or agency

If you are a professional or agency and feel the person you are working with could benefit from health and social care support, then you can complete:

• a support enquiry/referral for an adult
• an adult protection referral (AP1)
• a Telecare professional form
• an information request relating to child protection concerns
• a support request for a child, young person or family
• a carer's self-referral form
• a homelessness support request for someone else

Contact us out of hours for an emergency social work service or homelessness services

If you have a social work or homelessness emergency that is too urgent to wait for action by us during office hours, then outwith normal office hours you can phone:

• Glasgow and Partners Emergency Social Work Service on 0300 343 1505
• emergency homelessness services on 0800 838 502

Emergency opening hours (including public holidays) are:

• Monday to Thursday, 4:45pm to 8:45am
• Friday, 3:55pm to Monday 8:45am

Contact for a medical emergency, immediate health advice or a minor injury

In a medical emergency for suspected stroke or heart attack or serious illness or injury you should phone 999.

999 and Accident and Emergency should only be used for serious illness or injuries. This means that essential treatment is given to those who need it as quickly as possible.

For immediate health advice when your GP surgery or dental practice is closed you can phone NHS 24 on 111.

A health professional will talk to you about your symptoms. They may arrange for you to see a GP or dentist if necessary. You can also visit the NHS 24 website.

If you have a minor injury, such as a cut that needs stitches, broken bone, sprain or minor burn, then phone NHS 24 on 111 and ask for the Minor Injuries Unit service. NHS will give you advice on what to do next. This may include a video or telephone consultation or a face-to-face appointment at an NHS Minor Injury Unit.

You can also find online:

• NHS Greater Glasgow and Clyde services - acute, primary and community care
• your nearest NHS service
• minor injuries
• health and care information (NHS Inform)

Contact for immediate risk of suicide or experiencing confusing or distressing thoughts

If you or someone you know:

• is at immediate risk of suicide, then phone emergency services on 999
• is experiencing confusing or distressing thoughts, or if people around you have expressed concern about your wellbeing, then arrange an appointment with your GP or phone NHS 24 on 111
• are currently being seen by someone from a community mental health team and require urgent attention, then contact the Out of Hours Team by phoning the number you will have been provided with

If it would help you to talk with someone, then you can freephone:

• Breathing Space on 0800 83 85 87 (Monday to Thursday, 6pm to 2am or Friday 6pm to Monday 6am)
• Samaritans on 116 123 (24 hours a day, 7 days a week)

If you go to an Accident and Emergency Department (A&E) because of worries about how you are feeling or what you are experiencing, they will be able to assess your difficulties and arrange for you to see a specialist if needed. A&E can be a busy and stressful place, and you may have to wait a long time. It can be quicker to phone NHS 24 on 111, as they can arrange for you to get to the right help.

You can find out more information about suicide prevention, local resources and support available from Glasgow City Suicide Prevention Partnership. For mental health support, visit Heads Up.

Report abuse or neglect

Everyone has the right to be safe from harm. If you are worried about yourself, or someone else, being at risk of harm or abuse, including neglect, then it is important to tell someone.

If they are in immediate danger, then phone 999.

If they are not in immediate danger:

• phone Police Scotland non-emergency on 101
• speak to a health professional (for example your doctor or a health visitor) or a teacher

You can also report your concerns to us:

• during office hours, phone 0141 287 0555
• outwith office hours, phone 0300 343 1505

Office opening hours (excluding public holidays) are:

• Monday to Thursday, 8:45am to 4:45pm 
• Friday, 8:45am to 3:55pm

What happens when you contact us

Health and Social Care Connect is one of the ways to contact us during office hours about community health and social care support needs.

If you, or the person you are contacting us about, already has an allocated worker you should contact them on the phone number or email address you were provided with.

When you contact us, we will ask you some questions about your needs and the support you require (or the person you are supporting). We call this an 'assessment', and it is a conversation between us, yourself, and your carer if you have one. These questions let us know what matters to you and helps us identify the support and advice you need. Sometimes it will only take a matter of days to identify the support you need, and for others it may take some time.

After our conversation with you, we may be able to directly help you or direct you to other sources of information, advice and support. Many people with care and support needs are helped not just by us but by other organisations in their local community. Supports by other organisations in the public, private and third sectors or social networks may be recommended to you. This is because the best solution to assist with care and support needs may be found elsewhere, many of them within local communities.

If you receive a social care service from us, then a contribution may be required towards the cost of the service. However, this will be based on your ability to pay, not the cost of the service. You will not pay more than you can afford, and you will not pay more than the cost of the service. We will carry out a financial assessment based on your own circumstances to work out how much you need to pay.

There is information available on our eligibility criteria for adult social care services (PDF) [50KB] and charging policy (PDF) [233KB] . We have an easy-read guide that tells you how we work out how much you may need to pay. We have a separate guide on paying for your care home (PDF) [5MB] .