We provide bi-annual statistics to the Scottish Government which report on the speed of decision making for planning applications.
The Scottish Government, in conjunction with the planning authorities, introduced a new planning performance framework (PPF) in 2012 based on a balanced scorecard approach, covering the following main headings:
The framework measures the quality of the planning service and is used to identify and encourage ongoing improvements.
This year we have created a Story Map, as a variation on our usual document which can be found below:
Previous Planning Performance Frameworks
We are continually looking for ways to improve the service we provide to our customers. One way we achieve this is by asking for your views.
We would like to do this through our online Customer Satisfaction Survey. Your feedback will be valuable in helping us improve the service we provide.
All responses will be treated with the strictest confidence.
If you have any problems with the survey please Email Development and Regeneration Services.