Social Media House Rules

House Rules

Our social media channels will feature a variety of information from our services and partners, keeping you informed and up to date with what is happening across the city. 

We're here to help in any way that we can, but we expect users to offer us the same level of courtesy that we offer them. We want our social media channels to be safe spaces and a place for healthy, open and insightful discussion, which is why we have a short set of house rules: 

• All users must comply with the social media platform's Terms of Use as well as our own terms of use.
• We will remove, in whole or in part, posts that we feel are inappropriate, or discriminatory against any individual or group.
• You are wholly responsible for any content you post including content that you choose to share.
• We will remove messages and/or disable comments (where function allows) including reporting and/or blocking users on our social media channels who post messages at us which we believe are:
  • Abusive or obscene
  • Deceptive or misleading
  • In violation of any intellectual property rights, including copyright
  • In violation of any law or regulation
  • Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
  • Promotional material, including links to external websites and promotions 

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform. We will not tolerate or respond to abusive messages.

We must remain politically neutral at all times on social media which is why council officers are unable to reply to, endorse or engage with, any content that is of a party political nature. If you wish to discuss political issues, please contact your local councillor, details here.

Official Social Media Accounts

We have accounts across several social media platforms, but if you are ever unsure an account is real, please refer to the information below for our main official profiles and their links/handles.

For your safety, please never share your bank or card information on these platforms. We do not ask for these over social media. If you are unsure of an account or any associated account, please message us @GLASGOWCC on Twitter, Facebook or Instagram, and we can confirm its authenticity.

To make a service request or report issues through social media, please contact our customer care colleagues on Facebook and Twitter @MYGLASGOWCC (www.twitter.com/myglasgowcc)

Twitter

Twitter no longer verifies that accounts are who they say they are. A blue tick no longer demonstrates that the account you're looking at is legitimate - it only indicates that the account holder has paid to have a tick.

To ensure that you can have faith that accounts which claim to be linked to Glasgow City Council really are, we will maintain a list of links to our accounts, plus the accounts of people elected to Glasgow City Council. If you click the links below you can be sure that the account really is who it says it is.

Glasgow City Council	www.twitter.com/GlasgowCC
Glasgow City Council Customer Care	www.twitter.com/Myglasgowcc
Leader of the Council, Cllr Susan Aitken, Official	www.twitter.com/LeaderGCC
Lord Provost of Glasgow	www.twitter.com/LordProvostGCC

Political Group Leaders of Glasgow City Council

The following are the personal accounts of the Political Group Leaders of Glasgow City Council. Any views posted are their own.

Leader of the Conservative Group Bailie Thomas Kerr	www.twitter.com/CllrTKerr
Co-Leader of the Green Group Cllr Jon Molyneux	www.twitter.com/jonmolyneuxsgp
Co-Leader of the Green Group Cllr Martha Wardrop	www.twitter.com/MarthaWardrop
Leader of the Labour Group Cllr George Redmond	www.twitter.com/RedmondLabour
Leader of the SNP Group Cllr Susan Aitken	www.twitter.com/SusaninLangside
Elected Member Twitter List	https://twitter.com/i/lists/1319185021002010624?s=20

Facebook/Instagram

Our official accounts on Facebook and Instagram feature a small blue tick which verifies their authenticity. If you are unsure of a Glasgow City Council account or any associated account, please message us and we can confirm if it is a real.

Glasgow City Council	www.facebook.com/GlasgowCC
	www.instagram.com/Glasgowcc
Glasgow City Council Customer Care	www.facebook.com/myglasgowcc
Lord Provost of Glasgow	www.facebook.com/LordProvostGCC