North West update
If you live in the north west of the city and present your bins to the kerbside for collection, please remember that we have started your new bin collection days. Please check your new paper collection calendar or our online calendar for your next collection date before raising a missed collection enquiry.
For updates on services affected by Coronavirus (COVID-19) please visit our dedicated service updates page here.
A missed bin collection is when we have not emptied your bin after 6pm on the scheduled collection day.
Before you report a missed bin collection please check:
If your bin has not been collected due to the aforementioned points, your bin will not be collected until the next scheduled collection date.
Your bin may also be missed if the following has occurred:
In these instances the council will collect your bin as soon as practicable after your scheduled collection date.
If your bin has been missed and you reside in a newly built house, please contact the council to ensure your address has been added to a bin route.
Before reporting a missed collection, consideration should also be given to:
If you would like to register a missed collection please complete our online form.
Residents who stay in flatted properties do not have to put their bins out for collection, as collection crew's service the bins from backcourts/bin storage areas, or bins may be presented by Housing Associations.
In addition to the information in the aforementioned questions, difficulties in access to tenement/flat closes can sometimes cause delay to bin collections. In these circumstances the council will collect your bin as soon as practicable after your scheduled collection date.
You can report a missed bin using our Online Form.
Once you submit a report, please ensure you make your bin available for collection.
It can take us up to 7 days to return to collect a missed bin. If you have already contacted us to report a missed bin collection, please allow 7 days before contacting us again.
To cancel your Missed Bin Collection request, please complete our online form.
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