Glasgow City Council

Council Tax Reduction

Council tax reduction can help towards your council tax bill if you are unemployed or on a low income. 

What will I get?

The amount you receive will depend on your income and household circumstances. You can find out what you will be entitled to by using the council tax reduction calculator.

You will still be liable to pay your water and waste water charges as these are not included in council tax reduction.

From 1st April 2017, you can also apply through the Council Tax Reduction scheme to receive a reduction from the Council Tax increase for homes in Bands E to H. See our Council Tax page for more information on this.

Who can apply?

You must be the person who should pay council tax for the property. For more information about who is responsible for paying council tax, please visit the Scottish Government website.

How do I apply?

You can apply using our council tax reduction application.

Once you submit your application, we will contact you to let you know if you qualify.

If you require assistance completing the application, phone us on 0141 287 5050

What proof do I need?

The level of evidence you need to provide depends on your income and circumstances. We may ask for the following evidence to support your application:

  • You (and your partner's) identity and National Insurance number.
  • Where you live.
  • Your rent.
  • You (and your partner's) income.
  • Savings & investments (you may still qualify even if you have savings).
  • Occupational pension (and partner's).
  • The circumstances of other people who live with you.

Please do not delay in applying for benefit whilst waiting for any of the information listed above.

We only accept original documents. We will retain any original documents provided for 6 weeks prior to them being securely disposed of.

If you require your original documents returned to you, you must request this when submitting the documents or within the 6 week period.

Can my claim be backdated?

In certain circumstances, we may backdate your application for council tax reduction to a date before you made your application.

All requests for backdating must be made in writing and you must show good cause as to why you could not apply on time.

Applications from working age customers may only be backdated for a maximum of 1 month.

Applications from people of pension credit age should automatically be backdated for up to three months providing you or your partner did not receive income support, income based jobseekers allowance or income related employment & support allowance.  Pension age claimants are not required to provide reasons for not applying sooner.

What if my income or circumstances change?

In order to avoid overpayments and potentially court proceedings it is important that you tell us of any changes in your circumstances. By telling us you will help us keep your council tax reduction right.  For more information, please visit the report a change in circumstance page.

What if I don't agree with the decision?

You must write to us within 2 months of the initial decision.

The request for review must state the reasons why you think the council tax reduction decision is incorrect.

We will consider your request and reply with a decision in writing within 2 months.

Requests for a review of council tax reduction should be sent to:

Glasgow City Council
PO Box 36
Glasgow
G1 1JE

Can I appeal against this decision?

If, after receiving a review decision, you remain dissatisfied then you can seek an independent ruling from the Council Tax Reduction Review Panel who will conduct a further review.

A further review by the Council Tax Reduction Review Panel can only be requested after we have carried out an internal review. 

If you do not receive a written response from us within two months of writing to us requesting a review, you or your representative can request in writing an independent ruling from the Council Tax Reduction Review Panel.

Please use this application form to get in touch.

Applications should be made directly by you or your representative in writing to:

Council Tax Reduction Review Panel
Europa Building
450 Argyll Street
Glasgow G2 8LH

For more information on reviews phone 0141 302 5840 or email ctrrpadmin@scotcourtstribunals.gov.uk

 

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