There will be no service available from Sunday 22 to Tuesday 24 January 2023.
The Council's noise teams can investigate noise problems in domestic and commercial properties.
If you are experiencing a noise problem you can report it using our online form.
If someone is in danger or needs emergency assistance please call the Police on 999 or 101
You can find out how we deal with different types of noise complaint below.
Our team deals with all types of domestic amplified noise, including things like loud music, dogs barking, DIY and musical instruments.
We cannot take formal action for noise coming from children playing, loud footsteps or where sound proofing is a factor. For these type of issues our Mediation Service can be of help.
If the noise is ongoing, officers can come out to your property to measure noise levels and assess the problem to see what action is required. (All our noise officers wear plain clothes, drive unmarked vehicles and carry ID badges, so there's no need to worry about being identified as the complainer).
If the noise coming from your neighbour's property is excessive, we can issue a legal Warning Notice requiring the noise level to be reduced.
If your neighbour doesn't reduce the noise to an acceptable level, we can issue a £100 Fixed Penalty Notice. If this isn't paid, the case will be referred to the Procurator Fiscal and in extreme cases the noise making equipment could also be seized.
Our officers are here seven nights a week from 5pm until 3am. You can contact them for advice during these hours by calling 0141 287 6688. You can also register a complaint by using our online form.
Noise from commercial premises
Our team will endeavour to respond to all noise complaints relating to:
On receipt of a noise complaint, where possible, officers will discuss the situation with the complainant and seek to rectify justified complaints timeously. Officers may be able to provide assistance and a neutral perspective on the situation. If informal contact is unsuccessful officers have enforcement powers in terms of the Environmental Protection Act 1990 to abate noise disturbance where appropriate.
Officers have the power to enter premises to carry out investigations or to arrange works to rectify a statutory nuisance. Where nuisance conditions are witnessed by officers they shall issue a statutory notice to require the removal of the nuisance within a specified timescale.
Failure to comply with a notice may result in work being carried out in default; serving a £150 (domestic)/ £400 (commercial) fixed penalty notice; or referring the matter to the Procurator Fiscal.
Please note any disturbance will have to be monitored from your property before any formal action can be considered.
Officers are on duty 7 days a week from 5pm to 3am and can be contacted by phoning 0141 287 1060 or by using our online form.
Licensed premises have a responsibility to be considerate towards neighbouring properties and these suggestions can help in reducing noise disturbance:
On closing premises after trading, reduce noise from activities to a minimum including lower voices and prevent the use of amplified background music, i.e. jukebox. Encourage patrons to leave premises quietly to minimise disturbance to local residents - signs to this effect may help
With the legislation relating to smoking in public places in Scotland, licensed premises should ensure that noise from smoking areas outwith the premises but used by their patrons do not cause undue disturbance to those nearby. Premises need to also consider litter and thoroughfare issues. Advice on smoking shelters is available on the Scottish Government website or contact us by email.