Scottish Welfare Fund - Self Isolation Support Grant
Please note that we are currently experiencing an unprecedented demand for Self Isolation Support Grants. If you have made your application within the past 15 working days there is no need to contact us, we will be processing your application and will contact you directly. We appreciate your patience and will get back to you as quickly as possible.
A discretionary scheme administered by local authorities.
A discretionary scheme means it provides grants that do not have to be repaid and provides a better service to vulnerable members of the local community.
For more information visit the Scottish Government website.
You can apply for different types of grants in the Scottish Welfare Fund (SWF)
Crisis grants aim to help people who are in crisis because of a disaster or an emergency.
Due to the ongoing coronavirus pandemic we have received an increased number of applications to the fund, this means that we may no longer be able to meet the 24 hour service level . However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.
Self-Isolation Support Grants
Available from 12 October 2020, the Scottish Government has committed to providing a Self-Isolation Support Grant (SISG) of £500 to workers who earn less than the Real Living Wage or are in receipt of a low income benefit, and who will experience reduced earnings as a result of them, their child or the person they are caring for being required to self-isolate to prevent the spread of COVID- 19. This is intended to support people who would otherwise struggle to be able to afford to comply with the requirement to self-isolate. It will provide them with the financial support they need to meet their basic needs during the 10-day period in which they are unable to work.
You may also be eligible for the grant if you are on a low income and have No Recourse to Public Funds.
Application is required within 28 days of being advised to self-isolate. A late application may be accepted in exceptional circumstances.
If you do not meet all of the criteria, but are on a low income and facing financial hardship as a result of not being able to work while you are self-isolating, you can still apply for a Crisis Grant.
Click here to check if you are eligible
Community Care Grants
A community care grant aims to help people who may have to go into care unless they get some support to stay at home. Or if they are leaving any form of care and need help to set-up their own home.
Applications for community care grants will be processed within 15 working days. Awards may be given for goods and services.
Due to the ongoing coronavirus pandemic we cannot reach as many applications within the 15 day timescale, this means that we may take longer to make our decisions. However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.
The quickest and easiest way to apply is using our online application form.
**Please be aware there is a 20 minute timeout when completing the application, therefore please have all personal and financial details to hand, prior to starting your application and save your application as you go along - keeping a note of your application reference number and any password used.**
If you have any difficulties doing this at home, you can seek assistance and support from organisations such as Social Work, your local Housing Association, Citizens Advice and various similar support groups.
You can make a new application for a Crisis Grant via telephone during Monday to Friday from 10am to 4.00pm. Outwith these times, please go online.
For all Community Care Grants you can make a new application online 24/7
Alternatively, if either of these options are not suitable for you, you can download our paper application under the 'related documents' section and submit by post to the following address:
Scottish Welfare Team
Glasgow City Council
45 John Street
PO Box 36
If you are unable to download the form, please contact us on us on 0141 276 1177 by selecting option 1 to request a paper application form is posted out.
Every application will be looked at on a case-by-case basis. There are, however, some rules about repeat applications to keep in mind. For example, we are not required to consider an application if a person has already applied for the same type of assistance within the last 28 days and nothing has changed.
Also, while there is no limit on the number of Community Care Grants an individual can receive in any one year, Crisis Grants are normally limited to three in a rolling 12-month period.
You may make multiple applications for Self-Isolation Support Grant, but only where the period of self-isolation does not overlap, and you meet the eligibility criteria for each individual application, including being told to self-isolate multiple times.
Being subject to a sanction or disallowance does not affect your eligibility.
Before contacting us you should seek assistance from the DWP. In some circumstances the DWP may be able to provide you with a Short Term Benefit Advance.
If you are not happy with our decision, you can ask for a review using our online form.
Please note representatives are required to upload a copy of a signed mandate when submitting a First Tier Review on behalf of an applicant.
First tier reviews must be made in writing within 20 working days of our original decision.
The time limit of 20 working days can be extended if you can evidence why you did not request a review within the allocated time.
If you cannot complete our online form, you will have to submit a written review.
Written reviews should include:
Written reviews must be sent to the address below:
Scottish Welfare Team
Glasgow City Council
PO Box 26816
First tier reviews will be dealt with in 2 working days for crisis grants and 15 working days for community care grants.
The review will be dealt with by a different decision maker, not involved in the original decision.
If you remain unhappy after a First Tier Review decision, the next step is to request an Independent Review by the Scottish Public Service Ombudsman (SPSO). You can access the full details here: http://www.spso.org.uk/scottishwelfarefund/ The SPSO are not part of the council and their service is free.
There may be other sources of help available to you. Glasgow City Council, other agencies and local charities are on hand to help and give you advice on anything from budgeting, getting back onto learning, employment, travel costs to energy advice and keeping safe.
Your local Citizens Advice Bureau or local Welfare Rights Organisation may be able to offer you advice. You can find your local Citizens Advice Bureau in the telephone book or at this website: www.cas.org.uk/bureaux
You can find out more about local welfare rights organisations on the Rights Advice Scotland website at: www.rascot.co.uk
You may also be able to get help and advice from the Department for Work & Pensions (DWP). Depending on your circumstances, DWP might pay a:
Don't struggle on in silence, there are a huge amount of help and guidance available from local agencies, the council, charities, credit unions and the DWP that can help you if you make contact.
Are you always struggling with your heating bills? G.Heat are a free home energy advice team that can help you reduce your energy bills and to help you find practical and affordable ways to save energy and advise on fuel debt. If you require any further information or advice please contact via phone: 0800 092 9002 or Email: firstname.lastname@example.org or you can complete an online form at www.g-heat.org.uk - select the contact us link.
Don't take all your money out of your bank account in one go, take what you need. This means you can't lose everything or have it taken off you.
Always be careful and check who is around you when you take money out a cash machine, try and use different cash machines so people don't get to know your routine when you take money out on pay days.
If you are having money taken from you regularly or you are a victim of any other crime please contact the police to report this
There are items for which an award from the Scottish Welfare Fund cannot be made. A full list of these excluded items is available as part of the Scottish Welfare Fund Guidance information available online via Scottish Government.
If your complaint is about a member of staff or Council policy, rather than the decision or outcome of your application, you can follow our Council Complaint process and use our online claim form.
If having been through the council's complaints procedure you remain unhappy, you can ask SPSO to look at your complaint. More information about this service is available at: www.spso.org.uk/complain
Glasgow City Council's Live chat is available during office hours for you to direct Scottish Welfare Fund enquiries to live chat agents. Live Chat has been designed to help you navigate our website and to answer general queries. If your enquiry is more complex, you may be asked to contact us via our digital services or by telephone or email. When you access or use our live chat software, we will only ask you to provide the minimum amount of personal information necessary to assist you. At the end of your chat, you will be asked to complete a short survey about your experience. We will use this feedback to help improve and develop our live chat service. You can find out more about how we use the data you provide during live chat in our privacy statement.