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Glasgow City Council

Scottish Welfare Fund

What is it?

A discretionary scheme administered by local authorities.

A discretionary scheme means it provides grants that do not have to be repaid and provides a better service to vulnerable members of the local community.

For more information visit the Scottish Government website.

What types of grants are available?

You can apply for different types of grants in the Scottish Welfare Fund (SWF)

Crisis Grants

Crisis grants aim to help people who are in crisis because of a disaster or an emergency.

Due to the ongoing coronavirus pandemic we have received an increased number of applications to the fund, this means that we may no longer be able to meet the 24 hour service level . However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.

Self-Isolation Support Grants

The Self-Isolation Support Grant (SISG) will close on 5 January 2023. If you booked a PCR test through the SISG portal on or before this date, you can apply for the grant up to 28 days from your positive PCR test result.

If you're eligible for the grant and were unable to apply within 28 days from your positive PCR test result, your local council may be able to consider your application. This is only if you were unable to apply within the 28 days because of something that you could not control

From 1st May, eligibility for the self-isolation support grant will change in line with updated self-isolation and testing requirements. We are ensuring people on low incomes can still receive financial support if they need to isolate, providing a transition period until June 2022.
The grant amount will be £225 from 1st May, reflecting the revised public health guidance which advises people who test positive to stay at home for five days, instead of the 10 day isolation period that was previously in place.

You may also be eligible for the grant if you are on a low income and have No Recourse to Public Funds.

Application is required within 28 days of being advised to self-isolate. A late application may be accepted in exceptional circumstances.

If you do not meet all of the criteria, but are on a low income and facing financial hardship as a result of not being able to work while you are self-isolating, you can still apply for a Crisis Grant.

See our Self Isolation Support Grant page to check if you are eligible

Community Care Grants

A community care grant aims to help people who may have to go into care unless they get some support to stay at home. Or if they are leaving any form of care and need help to set-up their own home.

Applications for community care grants will be processed within 15 working days. Awards may be given for goods and services.

Due to the ongoing coronavirus pandemic we cannot reach as many applications within the 15 day timescale, this means that we may take longer to make our decisions. However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.

How do I apply?

The quickest and easiest way to apply is using our online application form.

**Please be aware there is a 20 minute timeout when completing the application, therefore please have all personal and financial details to hand, prior to starting your application and save your application as you go along - keeping a note of your application reference number and any password used.**

If you have any difficulties doing this at home, you can seek assistance and support from organisations such as Social Work, your local Housing Association, Citizens Advice and various similar support groups.   

You can make a new application for a Crisis Grant via telephone during Monday to Friday from 10am to 4.00pm.  Outwith these times, please go online.

For all Community Care Grants you can make a new application online 24/7

Alternatively, if either of these options are not suitable for you, you can download our paper application under the 'related documents' section and submit by post to the following address:

Scottish Welfare Team
Glasgow City Council
45 John Street
PO Box 36
G1 1JE

If you are unable to download the form, please contact us on us on 0141 276 1177 by selecting option 1 to request a paper application form is posted out.

I have applied previously, can I apply again?

Every application will be looked at on a case-by-case basis.  There are, however, some rules about repeat applications to keep in mind.  For example, we are not required to consider an application if a person has already applied for the same type of assistance within the last 28 days and nothing has changed. 

Also, while there is no limit on the number of Community Care Grants an individual can receive in any one year, Crisis Grants are normally limited to three in a rolling 12-month period.

You may make multiple applications for Self-Isolation Support Grant, but only where the period of self-isolation does not overlap, and you meet the eligibility criteria for each individual application, including being told to self-isolate multiple times. 

Can I apply if I am subject to a benefit sanction?

Being subject to a sanction or disallowance does not affect your eligibility.

I have made a new application to the DWP, but need help

Before contacting us you should seek assistance from the DWP.  In some circumstances the DWP may be able to provide you with a Short Term Benefit Advance.

How do I ask for a review of my application?

If you are not happy with our decision, you can ask for a review using our online form.


Please note representatives are required to upload a copy of a signed mandate when submitting a First Tier Review on behalf of an applicant.

First tier reviews must be made in writing within 20 working days of our original decision.

The time limit of 20 working days can be extended if you can evidence why you did not request a review within the allocated time.

If you cannot complete our online form, you will have to submit a written review.

Written reviews should include:

  • The date and reference number from your decision letter
  • The reasons why you do not think the right decision was made on the application. For example, this might be because you do not think we took all the relevant information in to account, because you do not agree with the award that has been made or because you don't agree that you are not eligible for the Scottish Welfare Fund.
  • Information which you did not give us when you filled in your application but which you think might make a difference to our decision. Please phone us to find out more about this if you are not sure.
  • Information on any changes to your circumstances since the application which might make a difference to our decision.
  • Your signature. If someone is making a review request for you, you must sign the letter giving your agreement for the review to proceed.

Written reviews must be sent to the address below:

Scottish Welfare Team
Glasgow City Council
PO Box 26816
G2 9AF

First tier reviews will be dealt with in 2 working days for crisis grants and 15 working days for community care grants.

The review will be dealt with by a different decision maker, not involved in the original decision.

If you remain unhappy after a First Tier Review decision, the next step is to request an Independent Review by the Scottish Public Service Ombudsman (SPSO).  You can access the full details here: The SPSO are not part of the council and their service is free.

Where else can I get assistance?

There may be other sources of help available to you.  Glasgow City Council, other agencies and local charities are on hand to help and give you advice on anything from budgeting, getting back onto learning, employment, travel costs to energy advice and keeping safe.

Glasgow Helps is a new service set up to work directly with the people of Glasgow. They offer free, confidential support, information and advice for citizens on a wide range of issues including:

  • Fuel Support
  • Food Support
  • Employability
  • Mental Health
  • Physical Health
  • Housing Issues and much more.

They will listen to what you need, what your aims are, and work with you to help you to access the right support services at the right time in the right place. 
Find out more about Glasgow Helps here. You can also contact them through our referral form or by calling 0141 276 1185. Arrangements are able to be made for an interpreter if required.

You may also be able to get help and advice from the Department for Work & Pensions (DWP). Depending on your circumstances, DWP might pay a:

  • Short Term Benefit Advance
  • Hardship Payments, Budgeting Loan
  • Sure Start Maternity Payment
  • Cold Weather Payment - Winter Fuel Payments are available during periods of adverse weather conditions.

Grants are also available from Social Security Scotland and these include:

  • Best Start Grant and Best Start Foods
  • Funeral Support Payment
  • Job Start Payment
  • Young Carer Grant
  • Carers Allowance Supplement
  • Child Disability Payment
  • Adult Disability Payment

The Scottish Child Payment

If you have children under the age of 16 and meet eligible criteria, you may be entitled to The Scottish Child Payment.

The Scottish Child Payment is already being paid by Social Security Scotland for eligible children under the age of 6 in Scotland. From 14 November the payment application will become available for eligible children aged 6 - 15 and will be increased in value to £25 per eligible child per week.

Action required - what to do on 14 November when applications open:

From the 14th of November you should apply for Scottish Child Payment if you:

  • receive a low-income benefit such as Universal Credit, Tax Credits, or Pension Credit
  • have responsibility for a child or children under the age of 16
  • live in Scotland

From 14 November, eligible families and carers can find out more and apply at online at or by calling Social Security Scotland on free on 0800 182 2222.

Your local Citizens Advice Bureau or local Welfare Rights Organisation may be able to offer you advice. Details of your local Citizens Advice Bureau can be found on their website at

You can find out more about local welfare rights organisations on the Rights Advice Scotland website at:

Is there anything excluded from the Fund

There are items for which an award from the Scottish Welfare Fund cannot be made.  A full list of these excluded items is available as part of the Scottish Welfare Fund Guidance information available online via Scottish Government.

I wish to complain about the way my application was handled by the council, how do I do this?

If your complaint is about a member of staff or Council policy, rather than the decision or outcome of your application, you can follow our Council Complaint process and use our online complaint form.

If having been through the council's complaints procedure you remain unhappy, you can ask SPSO to look at your complaint.  More information about this service is available at:

Live Chat

Glasgow City Council's Live chat is available during office hours for you to direct Scottish Welfare Fund enquiries to live chat agents. Live Chat has been designed to help you navigate our website and to answer general queries. If your enquiry is more complex, you may be asked to contact us via our digital services or by telephone or email. When you access or use our live chat software, we will only ask you to provide the minimum amount of personal information necessary to assist you. At the end of your chat, you will be asked to complete a short survey about your experience. We will use this feedback to help improve and develop our live chat service. You can find out more about how we use the data you provide during live chat in our privacy statement.

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