Glasgow City Council

Scottish Welfare Fund

What is it?

A discretionary scheme administered by local authorities.

A discretionary scheme means it provides grants that do not have to be repaid and provides a better service to vulnerable members of the local community.

For more information visit the Scottish Government website.

What types of grants are available?

You can apply for two different types of grants in the Scottish Welfare Fund (SWF)

Crisis Grants

Crisis grants aim to help people who are in crisis because of a disaster or an emergency.

A disaster is something like a fire or a flood. An emergency can be when money is lost or has been stolen.

A decision to award a crisis grants will be made within 24 hours and there are a variety of methods available to support grant awards.

Community Care Grants

A community care grant aims to help people who may have to go into care unless they get some support to stay at home. Or if they are leaving any form of care and need help to set-up their own home.

It can also help families facing exceptional pressures with one-off items, like a cooker or a washing machine.

Applications for community care grants will be processed within 15 working days. Awards may be given for goods, services or by direct bank transfer.

How do I apply?

The quickest and easiest way to apply is using our online application form.

You can also apply by phoning us on 0141 276 1177.  Our phone lines are open Monday to Friday 9am to 5pm.

However if either of these options are not suitable for you, you can download our paper application under the 'related documents' section and submit by post to the following address:

Scottish Welfare Team
Glasgow City Council
PO Box 26816
G2 9AF

If you are unable to download the form, please contact us and request for a paper application form to be posted out.  Alternatively, our paper application forms are available from the Glasgow City Council Service Desk at 45 John Street, Glasgow.  The opening hours are Monday - Friday 9.00am - 5.00pm.

How do I ask for a review of my application?

If you are not happy with our decision, you can ask for a review using our online form.

Please note representatives are required to upload a copy of a signed mandate when submitting a First Tier Review on behalf of an applicant.

First tier reviews must be made in writing within 20 working days of our original decision.

The time limit of 20 working days can be extended if you can evidence why you did not request a review within the allocated time.

If you cannot complete our online form, you will have to submit a written review.

Written reviews should include:

  • The date and reference number from your decision letter
  • The reasons why you do not think the right decision was made on the application. For example, this might be because you do not think we took all the relevant information in to account, because you do not agree with the award that has been made or because you don't agree that you are not eligible for the Scottish Welfare Fund.
  • Information which you did not give us when you filled in your application but which you think might make a difference to our decision. Please phone us to find out more about this if you are not sure.
  • Information on any changes to your circumstances since the application which might make a difference to our decision.
  • Your signature. If someone is making a review request for you, you must sign the letter giving your agreement for the review to proceed.

Written reviews must be sent to the address below:

Scottish Welfare Team
Glasgow City Council
PO Box 26816
G2 9AF

First tier reviews will be dealt with in 2 working days for crisis grants and 15 working days for community care grants.

The review will be dealt with by a different decision maker, not involved in the original decision.

If you remain unhappy after a First Tier Review decision, the next step is to request an Independent Review by the Scottish Public Service Ombudsman (SPSO).  You can access the full details here: http://www.spso.org.uk/scottishwelfarefund/ The SPSO are not part of the council and their service is free.

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