Brown Bin Charge Terms and Conditions

1.1 This Agreement sets out the terms and conditions of Glasgow City Council's ("the Council") Chargeable Garden Waste
      Collection Service. By agreeing to pay for the service you ("the Customer") will be accepting these terms and conditions
      and the Council will issue a Garden Waste Permit ("the Permit").

2.1  The Chargeable Garden Waste Collection Service applies to Council tax rated domestic premises only.

2.2   All domestic kerbside properties (front and backdoor homes who present the bin to the kerbside) within the Council's
        boundary are eligible to apply to the Chargeable Garden Waste Collection Service. Flats are excluded from this
        service.

2.3  In order to access this service, the Customer is required to obtain a brown wheeled bin ("wheeled bin"). This should be
       obtained prior to entering this contract. You can apply for a brown bin here. The Council will not be held accountable for
       any missed collections while the Customer waits for a wheeled bin to be delivered.

2.4  Customers must have adequate storage space for wheeled bins within the curtilage of their property and be able to
       accommodate the wheeled bins at all times.

3.1 The Council shall provide to the Customer a brown wheeled bin to contain their Garden Waste (including grass cuttings,
       leaves, bark, flowers/plants, hedge trimmings, weeds, twigs/small branches). Food waste is also accepted within the
       brown bin. Further information on what can and cannot be recycled within the brown bin, and other recycling bins, is
       provided on the Council website.

3.2 Wheeled bins must be presented for collection on the kerbside by 07.00 on the designated collection day. All wheeled
      bins must be presented with the lid fully closed. Wheeled bins which are overfilled and/or excessively heavy will not be
      uplifted.

3.3 The Council shall have no responsibility for the uplift of excess waste presented beside the wheeled bin.

3.4 Wheeled bins that are presented after 07.00, and are missed, will not be lifted by the Council until the next scheduled
      brown bin collection day.

3.5 Only wheeled bins supplied by or approved by the Council will be emptied by the Council.

3.6 The wheeled bin remains the property of the Council and should not be removed from the property.

3.7 The Customer is responsible for ensuring that the Permit they are issued is applied correctly to the wheeled bin, as per
       the instructions detailed within the letter posted with the Permit.

3.8 Permits are issued detailing the individual property information; they are non-transferrable and only valid when
      presented at the property for which they were originally purchased.

3.9 The Council has no obligation under this contract to empty wheeled bins where they do not comply with these
       conditions.

3.10 Brown bins presented to the kerbside containing garden waste, which do not correctly display a valid permit, will not
        be serviced.

4.1  Collection errors or other conditions beyond the Council's control may result in service disruption or missed collections.

4.2  Missed collections should be reported after 18.00 on the scheduled collection day online or by using the My Glasgow
       app. 

4.3  Where there is a failure by the Council to collect the bin, the Council will aim to return as soon as reasonably
       practicable, and the Customer should leave their wheeled bin out at the kerbside for 48 hours after the time of the
       normal collection date. If the bin is not collected after 48 hours residents should return the brown bin to their property
       and present at their next collection day.

4.4  If the contents of wheeled bins are not uplifted due to waste being tightly lodged, the contents will not be collected until
       the next scheduled collection day. The Customer must ensure that the waste is freed or dislodged before re-presenting.

4.5  If wheeled bins are inaccessible, or the passageway is determined as having the potential to cause risk or harm to the
       health of Council employees, then the waste will not be collected, and the Customer shall be required to ensure that
       the hazards are removed, or conditions improved before the next scheduled collection.

5.1 The Customer is responsible for the security of their wheeled bins, and for ensuring that wheeled bins are maintained
       in a clean and hygienic condition.

5.2 The Customer shall have responsibility for reporting any maintenance, including minor repairs such as broken wheels
       and lids.

5.3 On request, bins that are stolen or damaged during collection will be replaced free of charge and the Permit will be
      re-issued. Please refer to the website for estimated delivery times. No refunds will be available for any collections
      missed while waiting for a new wheeled bin or replacement permit to be delivered.

6.1 The Council reserves the right not to lift contaminated wheeled bins or wheeled bins that are:

6.1.1     suspected of containing incorrect materials;
6.1.2     of excessive weight;
6.1.3     in a dangerous condition (missing wheel(s), badly damaged);
6.1.4     or which may be detrimental to the health and safety of the collection staff.

6.2  It shall be solely for the Council to determine if any wheeled bin meets any of the above criteria.

6.3 No materials, other than Garden waste and food waste will be accepted in wheeled bins. Full details of accepted
      items are available here.

6.4 Where wheeled bins are contaminated or are presented containing garden waste, but not displaying a valid permit,
      collection crews will attach a hanger to the wheeled bin which will detail the contamination and/or incorrect presentation.

6.5 The Customer shall be responsible for the waste and recycling that is contained in their wheeled bin(s) and will be
       required to remove any contamination identified. Should the Customer do so, the wheeled bin will be collected on the
       next scheduled brown bin collection day.

6.6 The Council does not take any responsibility for contaminated wheeled bins and the Customer shall indemnify the
      Council in respect of all costs, charges, expenses and liabilities that arise out of any wheeled bin which is contaminated
      by the Customer (or any third party).

6.7 If repeated contamination of wheeled bin(s) occurs, the Council reserves the right to withdraw the recycling service by
      giving immediate written notice and arranging removal of the wheeled bin. No refunds will be available for any
      collections missed while the service has been withdrawn.

7.1  The charging term lasts for a period of 12 months from 01 October 2024 to 30 September 2025. The contract with each
       Customer runs from the date of Permit purchase until the end of the charging term i.e., 30^th September 2025.

7.2  The annual fee is £50 per wheeled bin.  No discounts or concession are available and regardless of when during the
       charging term the Permit is purchased, the £50 charge will apply.

7.3  A valid Permit is required for each individual wheeled brown bin presented for collection.

7.4  The Council reserves the right to vary the charge of the service.  Charges are set annually, and the Customer will be
       notified of any price increase as part of the annual renewal.

8.1 Registration and payment for the service can made by online here by credit or debit card.

8.2 Payments for the period 01 October 2024 to 30 September 2025 will be accepted from 05 August 2024 until
      30 June 2025.

8.3  The Council will aim to deliver Permits within a maximum of 21 days.

8.4  Permits will comprise a sticker to be placed on the wheeled bin(s) which details the address of the registered
       property as well as the expiry date of the permit. This sticker should be placed on the rear of the wheeled bin as
       instructed within the letter which accompanies the Permit, allowing the collection crews to identify which households
       have registered for collections.

8.5  Collections will occur every two weeks on the scheduled uplift day as detailed in the recycling collections calendar.

8.6  The Council reserves the right to alter the Customer's collection day if required; this information will be sent by direct
       mailing and published on the Council website.

8.7  Communication will be provided in advance of the Permit renewal date, along with details and charges payable for the
       following 12-month period, to ensure continuation of the service.

9.1   If you wish to share a wheeled bin with one or more neighbours, you must agree one person who will register and
        pay for the collection service. It will be the responsibility of that group of neighbours to arrange their own payments
        among themselves and to ensure the wheeled bin is presented on the correct days.

9.2  There is no limit to how many wheeled bins you can register and pay for at an address. The charge will be applied
       for each wheeled bin.

9.3  It is the householder's responsibility to ensure they have the correct number of wheeled bins and to order the wheeled
       bins from the Council if you do not already have them. There is no charge for the brown wheeled bin, however, the
       Council reserves the right to introduce charges in the future for additional brown bins.

10.1  If the Customer moves property, they will be required to purchase a new Permit for their new address unless a Permit
         for the new address already exists.

10.2   All Permits must remain with the property they are registered to.

10.3   The Customer shall be unable to transfer existing Permits to a new address and no refund will be issued.

11.1  The contract can be cancelled within 14 days of purchase. To be eligible to receive a full refund, you must return your
         permit within 14 days of purchase. Permits can be cancelled at any time, however, if cancelled after the 14-day
         purchase date no refunds or part refunds will be given.

11.2   To exercise the right to cancel, you must inform the Council of your decision to cancel the contract by a clear
          statement here before the cancellation period has expired. 

11.3   Should the Permit have been issued prior to the cancellation notice being received, the Customer will be liable for the
          reasonable costs incurred for returning the Permit to the Council. Refunds will be issued on receipt of the returned
          Permit to the Council.

12.1  In the event of cancelled or suspended garden waste collections e.g. due to industrial strike action/inclement weather,
         collections will commence on resumption of service provision.  No refunds will be offered for collections missed due to
         these occurrences.

12.2   Garden waste collections will recommence once the reason for the service disruption  has ceased. Information
          regarding any additional collections will be communicated via the Glasgow City Council website and social media
          channels.

13.1   The Customer is entitled to use the Council's Household Waste Recycling Centres to dispose of domestic
          Garden Waste free of charge.

13.2   For further information, please visit our Household Waste Recycling Centre webpage here.

14.1 For any service requests please report online here or via the My Glasgow app.

14.2 The Council is committed to providing high quality services, if something goes wrong or you are unhappy with
        our services, please tell us.

14.2.1 To make a complaint - visit our website

Complete our online enquiry form here. 

15.1 For the most up-to-date information, advice on cancelled recycling collections or to report a missed collection
        online please visit our Website. Alternatively check or twitter@GlasgowCC for updates.  

        We value all customer feedback and use it to help us improve our Services.