Glasgow's No Wrong Door Network

Working Together to End Child Poverty in Glasgow

Glasgow is a vibrant city, but too many of our citizens still face the harsh realities of poverty. To tackle, prevent, and eventually end child poverty, we need to reimagine how city organisations work together and support those in need. This is the journey we've started, and it will take time, collaboration, and commitment.

Our public, third, and housing sector partners are united by a common goal: prioritising child poverty in Glasgow. We work with communities through person-centred and place-based approaches to address their unique challenges. This ambitious vision is being realised through the multi-agency Child Poverty Programme, developed in partnership with the Scottish Government and the city's Community Planning structures.

At the core of this vision is the Glasgow No Wrong Door Network—a growing collective of service providers and third-sector organisations dedicated to creating a better, more connected system for families experiencing poverty. While much progress has been made, there is still more to do as we work towards a seamless support network.

• Place-based: We recognise that every community is unique, and a one-size-fits-all approach isn't enough. Our work is about responding to local needs and building services that reflect what's happening on the ground.
• Person-centred: We listen to individuals and families, understand their needs, and provide holistic support that helps them achieve their aspirations for a brighter future.

What is a No Wrong Door approach?

Currently, many services focus on single issues—financial advice, housing, or employment support. But for people dealing with multiple challenges, this often means they are passed from one service to another, retelling their story at every step. We believe there's a better way.

The No Wrong Door approach is our vision for a system where, no matter where someone first asks for help, they will get the support they need. It's about building a collaborative network of services that can offer the right help in the right place at the right time. While we're still in the early stages of this journey, we are laying the groundwork for a shared case management system and delivery framework that will bring services together in a more meaningful way. Over time, we hope this model will be embraced across the city—and beyond.

Over 150 organisations have joined the No Wrong Door Network and are contributing to creating a connected support system. No Wrong Door partners are helping to develop the model, leveraging data for better connections and focusing on early intervention and prevention.

*Early intervention - People feel empowered to reach out for help before they reach a crisis point.

Current Focus

The Glasgow No Wrong Door Network has set up two working groups:

Tell Your Story Once

The Tell Your Story Working Group is currently engaging in a service design process to understand better the challenges families face when accessing support. Through this collaborative approach, the group is working to express their goals and prototype a solution—likely a tool—that can be co-designed with citizens. The aim is to ensure families only need to share their story once, with services across sectors able to respond holistically to their needs. This process ensures the solution is shaped directly by the people it's intended to serve, making it more user-friendly and effective.

Early Intervention & Prevention

The Early Intervention Working Group promotes early intervention strategies to help families access support before crises develop. The group is working with families and professionals to understand better what early intervention means in practice and how services can communicate this to families in ways that resonate. The focus is on preventing problems like housing instability or financial distress before they escalate by building strong, community-based support networks. This collaborative effort aims to improve long-term outcomes by stabilising families through timely, coordinated interventions.

We are conducting a survey for our NWD Members to help us plan for 2025. Please complete it by Friday, January 10th.

Join the Network

As a member of the Glasgow No Wrong Door Network, we hope you will:

• Agree to work with other organisations and services in the network to meet citizens' needs, taking a person-centred, holistic approach to everything you do.
• Engage meaningfully with No Wrong Door events and working parties as resources allow.
• Work with our data-sharing team to overcome data-sharing issues and effectively target the families that need our support.
• Engage in developing and co-designing Glasgow's No Wrong Door model to tackle child poverty.
• Utilise your relationships with service users and your local community to gather feedback and insights that will shape the design and implementation of the No Wrong Door model.
• Keep your information about open services up-to-date on Glasgow Helps.org.
• Encourage partnership working with other No Wrong Door Network Partners and share examples of good practice.
• Permit us to use your organisation's name and logo on No Wrong Door promotional materials to indicate your support. Please let us know if you wish to opt out of this.
• Allow us to share your details with other No Wrong Door Partners so we can recognise each other and form partnerships.  

Our commitment to you:

• Regular communications across the Glasgow No Wrong Door Network, including invitations to events and meetings.
• Engagement with the development of Glasgow's Child Poverty Programme.
• Meaningful co-design opportunities to establish the framework together.

If you are interested in becoming a Glasgow No Wrong Door Network partner, please complete and return the form below.

We are particularly keen to hear from organisations based in our focus areas: Southside Central, Calton, Canal, Drumchapel, Anniesland, Garscadden, Scotstounhill, East Centre, Linn, Greater Pollok, Springburn, Robroyston and Govan. These are the wards that we have identified experiencing the highest rates of child poverty in Glasgow.

If you have any questions please contact Development Manager, Kirsty Whiteside by email: Kirsty.Whiteside@glasgow.gov.uk.

Please note that Glasgow City Council is operating the No Wrong Door with its partners. Any information you provide below will be shared with GCVS in order to be a No Wrong Door partner, GCVS monitor this list