New Public Transport Helpline For People Travelling to Vaccination Centres

Published: 27 January 2021

A new helpline has been set up to help people who need to travel to Glasgow's Covid 19 vaccination centres by public transport.

The Traveline Scotland phoneline went live this morning (Wednesday 27th) and will be staffed round-the-clock seven days a week.

Anyone with an appointment at one of Glasgow's vaccination centres, which open on Monday (Feb 1^st), will be able to check the best way to get there if they need to use public transport.

With capacity on public transport constrained due to physical distancing requirements, we encourage people to leave space on public transport for those who need it most. If you don't have access to a car, or are unable to use active travel options, the helpline can assist with information on public transport.Information will be provided by a person - not an automated service.

Glasgow's vaccination centres are located at:-

• NHS Louisa Jordan on the Scottish Events Campus; Stobcross Road;
• Glasgow Club Donald Dewar, 220 Garscadden Road, Drumchapel;
• Glasgow Club Easterhouse, 12 Auchinlea Road, Easterhouse;
• Barmulloch Community Centre, 46 Wallacewell Quadrant, Glasgow;
• And Glasgow Club Castlemilk, 28 Dougrie Rd, Castlemilk.

The Traveline helpline number is  0141 465 1878.

When calls are answered, you'll  initially hear the message "If you require public transport information to assist with travel to or from a Vaccination Centre, please hold to speak with an agent". Hold on to speak to someone in person.

The route of the Stagecoach X19 bus has been extended to take in the NHS Louisa Jordan and also passes Glasgow Club Easterhouse.

People with mobility issues can use SPT's bookable, door-to-door MyBus service. Registration is required prior to booking and advance booking is recommended, as capacity is limited due to social distancing requirements. Details are available at www.spt.co.uk/bus/mybus or by phone on 0345 128 4025.

Only people with appointments (and where necessary a carer) should attend at a vaccination centre. Please remember, no-one should ever ask you to pay for a Covid 19 vaccination. The injections are provided by the NHS and are free!

Calls to the Traveline helpline will be charged at local rates. The helpline can also provide information about public transport options to vaccination centres outwith Glasgow.