Guidance for Managers
How can EAP help you as a Manager?
As well as being available to all employees to utilise, PAM Assist provide dedicated resources for supporting managers, supervisors, and team leaders to effectively address issues impacting the wellbeing of their staff. The PAM Assist team is a confidential source of guidance and information to help you:
- Provide encouragement and support to your employees during difficult situations
- Develop a plan to deal with employee performance/conduct/attendance issues
- Save valuable time by providing solutions to a wide array of employee issues
- Support personal issues that interfere with workplace functioning and productivity
- Develop your skills as a line manager
Click here to find out more useful information that you should know about using the PAM Assist employee assistance service as a management resource.
Management and Disciplinary Referral
There may be instances when you have a particular wellbeing concern, or an employee may have issues that are effecting them in their role or in the workplace. In this instance, you may agree to support the employee, with their consent, via a management referral in which you contact the service to initiate support using a Pam Referral Form link below:
Once completed, this form can be emailed to PAM Assist.
Examples of when you might refer an employee on this basis could include:
- A team member has experienced a recent major bereavement
- A team member may have experienced a traumatic event e.g. involved in a car accident
- A team member is reporting feeling overwhelmed by work stress
- A team member is suspected of being at risk to themselves
- As part of disciplinary proceedings
Sometimes, team members may approach you and reveal mental health challenges they are facing. At other times, you may recognise a change in behaviour of a team member that causes concern. In these situations PAM Assist in on hand to aid managers in exploring options and take action in order to best support staff members.
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