Towards Better Futures Privacy Statement

Who we are:

Glasgow City Council is a local authority established under the Local Government etc. (Scotland) Act 1994. Its head office is located at City Chambers, George Square, Glasgow G2 1DU, United Kingdom.

Why do we need your personal information and what do we do with it?

You are giving us your personal information to allow us to act on your behalf with partners and stakeholders in order to provide this service to you, and to satisfy the audit requirements of the body that provides funding for this initiative.  We also may use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. 

Legal basis for using your information:

We provide these services to you as part of our statutory function as your local authority. You can find more details of our role on our website.  Under the law, processing your personal information is necessary for the performance of a contract with you and to protect the vital interests of you or another person. 

If you do not provide us with the information we have asked for then we will not be able to provide this service to you.

We may also need to process more sensitive personal information about you for reasons of substantial public interest as set out in the Data Protection Act 2018. It is necessary for us to process it to carry out key functions as set out in law.

Who do we share your information with?

We are legally obliged to safeguard public funds so we are required to verify and check your details internally for fraud prevention. We may share this information with other public bodies (and also receive information from these other bodies) for fraud checking purposes.  We are also legally obliged to share certain data with other public bodies, such as HMRC and will do so where the law requires this.  We will also generally comply with requests for specific information from other regulatory and law enforcement bodies where this is necessary and appropriate.  Your information is also analysed internally to help us improve our services.  This data sharing is in accordance with our Information Use and Privacy Policy and covered in our full privacy statement on our website. It also forms part of our requirements in line with our Records Management Plan approved in terms of the Public Records (Scotland) Act 2011.

As part of this service we may share your personal data with training providers, universities, colleges and employers. Where appropriate, we may also share your data internally with our Social Work Services department and Jobs and Business Glasgow, and aggregated data with the council's Youth Employment Team, and externally with Skills Development Scotland and the Scottish Government.

How long do we keep your information for?

We only keep your personal information for the minimum period amount of time necessary.  Sometimes this time period is set out in the law, but in most cases it is based on the business need.  We maintain a records retention and disposal schedule which sets out how long we hold different types of information for.   You can request a hard copy from the contact address stated above.

Your rights under data protection law:

• access to your information - you have the right to request a copy of the personal information that we hold about you.
• correcting your information- we want to make sure that your personal information is accurate, complete and up to date. Therefore you may ask us to correct any personal information about you that you believe does not meet these standards.
• Deletion of your information-you have the right to ask us to delete personal information about you where:

                     I.            you think that we no longer need to hold the information for the purposes for which it was originally obtained

                   II.            you have a genuine objection to our use of your personal information - see Objecting to how we may use your information below

                 III.            our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information - You have the right at any time to tell us to stop using your personal information for direct marketing purposes. 

Restricting how we may use your information- in some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information.  This right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data.  Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing from the service - where we use your personal information to provide a service that you have requested, you may withdraw from that service at any time and we will stop using your personal information for that purpose.

Please contact us as stated above if you wish to exercise any of these rights.

Information you have given us about other people:

If you have provided anyone else's details on this form, please make sure that you have told them that you have given their information to Glasgow City Council.  We will only use this information to contact those people in the event of an emergency if they want any more information on how we will use their information they can visit our website or email dataprotection@glasgow.gov.uk.

Complaints:

We aim to directly resolve all complaints about how we handle personal information. However, you also have the right to lodge a complaint with the Information Commissioner's Office, who can be contacted by post at:  Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at- https://ico.org.uk/concerns

More information:

For more details on how we process your personal information visit our website, and you can contact our Data Protection Officer by post at the address at the beginning of this statement, by email at dataprotection@glasgow.gov.uk, and by telephone on  0141 287 1055.