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Can I make a Claim against Glasgow City Council?

You can make a claim against Glasgow City Council ("the council") for any damage the council may be liable for in respect of:     

  • Vehicle Damage (this includes damage to your vehicle due to potholes)
  • Property Damage/Loss
  • Personal Injury

If you make a claim against the council, the outcome will be decided based on whether you can evidence that the council has acted negligently or has failed to carry out its statutory duties correctly.  This is known as 'legal liability'.

How do I make a Claim?

The quickest and easiest way to make a claim is to use our online form.  Please note: You will need to ensure you have all relevant information to hand when you make a claim as there is no option to save the claim and submit later.

Information you will need to provide:

  • Date of incident
  • Exact location of incident
  • Details of the incident including details of the defect/what happened
  • Details of any injuries received or damage to a property/vehicle
  • Details of any visits to your GP or local NHS hospital in relation to any injuries you may have received

The online form includes guidance and further details of what you need to provide. This information should be read before completing your claim. 

You can upload documents in support of your application such as photographs of any damage, photographs of the location of the incident, scans or photographs of receipts for work carried out.

There is a 50MB size limit on all files and you can attach a maximum of 5 documents.

Please ensure that the documents you attach are complete and easy to read. If documents are incomplete or are difficult to read this may delay your application.

Link to Online Form 

What happens when I submit a Claim?


Once you have submitted your online claim form you will receive an email to advise we have received your form. 

You will receive an email acknowledging your claim within 21 working days.  You will also be provided with a claims reference number which should be quoted in all correspondence.

In the event of your claim being rejected during this period, you will be sent an email to advise what, if any, additional information should be provided to allow your claim to proceed.

Investigation and Decision

A full investigation into the circumstances of the claim will take place to establish if the council is liable.   Once the claim has been fully investigated you will be informed of the outcome.  

All claims are assessed on a case-by-case basis.   There is no time limit in handling a claim and the time taken to process it will vary depending on the circumstances being investigated.  Claims involving injury can be complex and take additional time to process.  Please be assured that even if you have not heard from us for some time that your claim is still under investigation and we will contact you as soon as we have an update.

Third Party Motor Claims involving Council Vehicles

If you are involved in an accident involving a council vehicle, please email providing as much details as possible and one of our claims handlers will contact you within 24 hours to advise what assistance we can offer you.


Guidance Notes

Read our  incident claim form guidance notes (Word doc) [90KB]

Note to Solicitors

Our email address is  Please note our preferred method of communication is by email.  We would be obliged, therefore, if you would give consideration to this when corresponding with this office.

Our postal address is:

Glasgow City Council
Claims Team
PO BOX 27098
Glasgow G1 9EB

Privacy Statement

Read our Privacy Statement

Contact Us

If the online form is not a suitable option for you, you can  download our paper application (PDF) [98KB] (opens new window)  and submit by post to:

Claims Team
Glasgow City Council
Financial Services
Glasgow City Council
PO Box 27098
Glasgow G1 9E

If you are unable to download the form please contact us at to request a paper form. Please note that forms being sent to your home address may take up to ten working days.

Last modified on 05 May 2024

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