Policy on Unacceptable Actions by Customers

This Policy sets out Glasgow City Council's (GCC and ALEOs) approach to the relatively few customers whose actions or behaviour we consider unacceptable. The term also includes anyone acting on behalf of a customer or who contacts us in connection with our business. The principles set out in this Policy also apply to our dealings with customers who are complaining about us. This Policy should be read and understood along with the council's Comments, Compliments and Complaints Procedures. This Policy updates the previous policy from November 2015.