Policy on Unacceptable Actions by Customers

Where it is decided to restrict customer contact, an entry noting this is made in the relevant file and on appropriate computer records.

A decision to restrict contact may be reconsidered if the customer demonstrates a more acceptable approach. The Corporate Customer Care Team reviews the status of all customers with restricted contact arrangements on a bi-annual basis.

All customers who receive correspondence under the Policy have their restrictions reviewed at the twice-yearly meeting held to review all active Unacceptable Actions Policy restrictions. The outcome from any review may be to continue with the restrictions, amend the terms of the restriction, or lift the restriction.

All correspondence relating to the Unacceptable Actions Policy will be in writing and by letter.

The council publishes its Unacceptable Actions Policy on its website.

Changes to the Unacceptable Actions Policy are to be brought to the appropriate council committee for noting. This Policy will be reviewed every three years with the next review due towards the end of 2021.